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Solutions Engineer

Híbrido - Curitiba (Brazil)

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At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

A Solution Engineer is an individual contributor role in the region that plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. The engineer in this role participates in the activities for Infobip’s solution proposals, owns the solution design, delivery and integrations, improvement of the current solutions. To deliver the desired business results, Solution Engineers collaborate with the HQ and regional teams and act as technical opportunity leads or assist the more experienced colleagues. They independently manage opportunities from initiation to delivery.

A Solution Engineer can act as a generalist and perform all the activities listed below, or can be specialized in one or more areas, such as CX consultancy, partnerships, solution and product or industry specialization.

Requirements

Education

  • Bachelor's Degree in System, telecommunication or electronic engineering

Experience

  • Experience with client facing either in commercial or technical conversations

Skills

  • Solution design
  • Technical documentation
  • Configuration/customization
  • Project delivery
  • Consulting
  • Proof of Concept delivery
  • Technical and security questionnaire handling

Languages

  • English (Fluent/Advanced)
  • Spanish (Proficiency)

Responsibilities

  • Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
  • Design new and innovative solutions to meet customers’ business needs
  • Collect the technical requirements and design technical solutions and service integration plans
  • Handle technical and security questionnaires
  • Conduct captivating demos and POCs
  • Conduct scoping exercises and provide service quote estimation
  • Deliver comprehensive and precise technical documentation
  • Configure/customize Infobip solutions to meet customer’s business requirements
  • Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations
  • Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries
  • Document solutions and best practices and share them within the department
  • Have an overview of market feature requirements and provide feedback to steer the development of products’ features
  • Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades

Technologies

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