Regional Delivery Manager - LATAM na Feedzai

The Regional Delivery Manager is responsible for leading client onboarding and activation across the LATAM region, ensuring timely, on-budget delivery with high client satisfaction. This role manages a regional team of Project and Delivery Managers, driving performance, engagement, and retention. The manager collaborates closely with cross-functional teams (Sales, Product, Engineering, Support) to align solutions with client needs and supports the sales process through accurate scoping and resource planning.

They act as the main escalation point for client issues, proactively managing risks and ensuring smooth communication across stakeholders. The role includes overseeing operational efficiency (capacity planning, utilization), implementing process improvements to accelerate time-to-value, and reporting key metrics to senior leadership. Additionally, this role supports recruitment and partner management strategies to scale delivery and sustain team growth.

Your Day to Day:

• Be the focal point of the Region in terms of Onboarding and Activating Clients;
• Ensure Client’s activations are executed on time and on budget, ensuring client satisfaction through evolving world-class delivery practices across the LATAM portfolio;
• Manage the team of Project Managers and Delivery Managers for that region as direct reports and guarantee that the collaborators from across Customer Success who participate in the activations are performing;
• Partner with the sales organization to ensure accurate proposal estimation and costing, engaging throughout the sales process;
• Work collaboratively with other internal teams: Product Management, Product Engineering,Account Management, Finance, Customer Support, Pre-Sales & Sales;
• Manage risks & issues across the region, looking for strategies to understand and cure the cause, not the symptom;
• Ensure optimal operational practices with proactive capacity planning and billability/utilization targets for the team;
• Execute strategic improvements to reduce onboarding effort and accelerate time to value;
• Primary point of contact for all client escalations in the region;
• Drive recruitment and proactive people management strategies to ensure the retention and growth of key collaborators in the Region;
• Represent the interests of the team, recognizing that a happy team delivers;
• Gather, consolidate, prepare, and present metrics and program updates to senior leadership;
• Develop and maintain relationships with delivery partners;

You Have & You Know-how:

• Bsc or Ms degree, preferably in Computer Science or technical equivalent;
• 10+ years of experience in consulting or professional services management, within the software development industry;
• Demonstrated success delivering projects in the LATAM region, including oversight of large-scale, high-impact client programs;
• Deep understanding of project scoping, risk management, and operational excellence in client delivery;
• Experience growing and managing professional services teams in complex enterprise software implementations;
• Exceptional communication skills—verbal, written, and presentation—tailored to executive stakeholders;
• Experience partnering with cross-functional teams (Sales, Product, Engineering, Finance, etc.) to drive client success;
• Strong leadership skills with the ability to recruit, manage, and retain top technical talent;
• Bilingual proficiency in English and Portuguese (required), and Spanish fluency (strong plus);
• Availability to travel within the LATAM region and occasionally globally (up to 25%).