Senior Technical Writer na Apollo.io

As a Senior Technical Writer at Apollo, you will own the creation, optimization, and maintenance of both internal and external knowledge base content. You’ll partner with Product Managers, Engineers, Customer Support, Rev Ops and Customer Success to ensure our knowledge ecosystem empowers customers to self‑serve, while also enabling internal teams to move faster with confidence. This role is evolving: you won’t just write and edit, you’ll also integrate AI‑driven tools to accelerate content creation, identify weak spots in documentation, and scale our Knowledge Base without creating extra workload. Ideal candidates are endlessly curious, customer obsessed, and comfortable straddling the worlds of technical detail and clear, simple explanation. Key responsibilities include researching, writing, and developing knowledge base articles and guides, partnering with Product and Engineering to translate technical detail, collaborating with support teams, using AI‑assisted tools, conducting content audits, mentoring junior writers, driving release notes and documentation plans, and providing training content. Competences include customer obsession, technical acumen with CMS platforms, analytics dashboards, structured authoring systems, Git, HTML, docs‑as‑code, communication, collaboration, attention to detail, problem‑solving, AI fluency, organizational skills, adaptability, and analytical thinking.