Beneficial Deployments Customer Success Manager, Scaled Partnerships at Anthropic

On-site - San Francisco, CA; New York City, NY

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Anthropic’s Beneficial Deployments team is scaling its customer base across Claude Enterprise, Claude Code, and its API, extending world‑class customer success to a broader segment of customers. The Scaled Customer Success Manager will pioneer digital‑first, one‑to‑many customer engagements that drive adoption and further mission‑driven organizations’ impact at scale. The role focuses on a carefully selected cohort of nonprofit partner organizations, partnering closely with Anthropic’s Beneficial Deployments Customer Success team, program leadership, Product, and Customer Success leadership to develop and execute scalable programs, provide technical guidance, channel customer insights, and build lasting internal capacity for nonprofits. Anthropic, a public benefit corporation headquartered in San Francisco, offers competitive compensation, benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a collaborative office environment.

Requirements

Skills

  • 3-5+ years in customer-facing roles such as Customer Success, Partnerships, Program Management, or Consulting — with experience managing a broad portfolio of relationships or building scaled partner programs
  • Experience working with mission-driven, nonprofit, public-sector, or purpose-led organizations
  • Experience supporting organizational change management, adult learning, or workforce upskilling initiatives
  • Experience with digital-first or tech-touch customer engagement: built or executed enablement programs including workshops, cohort-based learning, communities of practice, or partner onboarding journeys
  • Systems thinking and process orientation: experience building repeatable playbooks, templates, and frameworks that work across diverse partner organizations and missions
  • Data-driven mindset: comfortable analyzing partner engagement signals, adoption data, and program effectiveness to make decisions and optimize approaches
  • Technical aptitude and AI enthusiasm: quickly master complex products, translate technical concepts across audiences, genuinely excited about responsible AI's potential to advance mission-driven work
  • Excellent communication skills: create compelling written content for partner enablement and communicate effectively with stakeholders at all levels
  • Comfortable building in ambiguity: thrive creating structure where none exists, iterating quickly based on what you learn alongside partners, adapting as the program grows

Responsibilities

  • Own scaled customer engagement for a broad portfolio of organizations, deepening relationships through structured touchpoints that drive activation, meaningful adoption, and sustained impact aligned to each organization's mission
  • Design and execute one-to-many programs including workshops, office hours, cohort-based learning, peer learning webinars, partner-led thought leadership opportunities, and shared resources that educate organizations, accelerate adoption, and cultivate a vibrant cross-organizational community of practice
  • Provide technical guidance. Help organizations shape AI roadmaps that are true to their mission and desired impact. Develop deep product expertise to guide implementation decisions, advise on safe and responsible adoption, and translate AI capabilities into mission-aligned outcomes for audiences from practitioners to executives
  • Create focus for peer exchange. Elevate customer voices and enterprise, and surface shared lessons that strengthen the broader nonprofit ecosystem
  • Channel customer voice back to economic mobility team and product team by learning alongside customers — synthesizing feedback from working sessions, enablement programs, and ongoing engagement to influence roadmap and improve their experience
  • Partner cross-functionally with program leadership on engagement strategy, Product on adoption-driving features, and Customer Success on playbook development for enablement, upskilling, and change management
  • Establish a structured feedback cadence across a one-year program arc, gathering input at regular checkpoints (e.g., 30/60/90 days, mid-year, and end-of-year) and channeling what we hear into shared reporting that keeps customers and program leadership aligned on what's working, what needs to shift, and how we're responding

Technologies

Claude EnterpriseClaude CodeAPI

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