Customer Success Manager at Anthropic

Hybrid - Bangalore, India

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Join Anthropic’s India‑based Customer Success team as a Customer Success Manager to build partnerships with key customers, guide them in leveraging Claude products, drive adoption, and collaborate with cross‑functional teams to maximize customer value while shaping product and go‑to‑market strategies.

Requirements

Skills

  • 12+ years of experience in customer-facing roles (Customer Success, Consulting, Success Engineer or similar)
  • Experience driving success across both consumption-based and seat-based business models
  • Technical fluency with AI/ML concepts, API integrations, and software implementation patterns
  • Experience explaining and demonstrating technical products to various audiences
  • Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
  • Cross-functional collaboration to represent the customer in a positive, proactive manner
  • Strong project management skills and ability to manage multiple customer relationships
  • Passion for AI and interest in responsible development of advanced systems
  • Experience working in and building a growing region, navigating across time zones with US-based headquarters
  • Enthusiastic team player with a roll‑up‑your‑sleeves mentality

Responsibilities

  • Build trusting, strategic relationships with key Indian customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
  • Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, guiding customers to the right solutions
  • Leverage deep knowledge of the customer and regional nuances to proactively drive usage planning and realize value
  • Monitor usage patterns, identify optimization opportunities, and address underutilization across consumption‑based and seat‑based products
  • Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap
  • Document and quantify customer value realized through business outcomes, ROI, and impact metrics
  • Identify potential use cases and new applications for Claude across departments and workflows
  • Develop and execute change management strategies, including Train the Trainer programs and Center of Excellence development
  • Own the customer experience across their lifecycle—managing account and success plans, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
  • Build Anthropic's brand and customer relationships to help scale the India customer success practice and develop India‑specific processes, playbooks, and best practices

Technologies

APIClaudeClaude for EnterpriseClaude CodeAI/ML

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