Customer Success Manager, Beneficial Deployments - Global Development at Anthropic

On-site - San Francisco, CA, United States; New York City, NY, United States

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The Customer Success Manager for Beneficial Deployments – Global Development will partner with mission‑driven organizations to scale the adoption of Anthropic’s Claude products. Working across both San Francisco and New York City offices, the role involves building strategic relationships, providing technical guidance, driving change‑management initiatives, and creating enablement resources that amplify social impact. The incumbent will translate customer objectives into product solutions, monitor usage and adoption, and quantify value to support continued investment in AI solutions for global development partners.

Salary

USD 200,000 - 260,000

Requirements

Skills

  • 7+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, etc.)
  • Experience working directly with global development organizations and familiarity with the challenges and opportunities of working in this space
  • Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
  • Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
  • Experience explaining and demonstrating technical products to various audiences
  • Strategic mindset to identify growth opportunities for expanded health impact and translate them into actionable expansion plans
  • Strong cross-functional collaboration skills with ability to advocate effectively for customer needs
  • Passion for both AI and global health equity, with strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit society
  • Enthusiastic "roll up your sleeves" mentality and strong teamwork

Responsibilities

  • Build trusting, strategic relationships with nonprofit leaders, program officers, and mission-driven stakeholders to understand their organizational goals, programmatic needs, and social impact objectives, identifying opportunities for optimization and expanded AI deployment in service of supporting their organizational transformation.
  • Become an expert in Anthropic’s products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions.
  • Monitor usage patterns and proactively drive adoption—identifying optimization opportunities, addressing underutilization across consumption-based (API) and seat-based products, and discovering new applications for Claude across departments and workflows.
  • Develop and execute change management strategies appropriate for mission-driven organizational cultures, driving adoption through Train the Trainer programs, Center of Excellence development, and organizational enablement that respects partner capacity constraints and decision-making processes.
  • Create and maintain customer enablement resources—identifying opportunities to develop scalable assets that drive efficiency across the partner portfolio.
  • Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs.
  • Identify and create opportunities for thought leadership and community activation, developing 1:many engagement programs such as webinars, cohort-based learning, user communities, and peer networking that extend impact beyond individual partner relationships.
  • Document and quantify value realized through health outcomes, program effectiveness metrics, cost savings, and mission amplification to build compelling cases for continued investment in AI.
  • Own the experience across the organization’s lifecycle—managing comprehensive account and success plans grounded in the organization’s mission and impact objectives, conducting Quarterly Impact Reviews that demonstrate measurable impact, and serving as the primary conduit between the organization and Anthropic.

Technologies

APIClaudeClaude for EnterpriseClaude CodeAI/ML concepts

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