Customer Trust Specialist at Anthropic

Hybrid - San Francisco, CA; New York City, NY; Seattle, WA

Customer Trust Specialist role at Anthropic involves customer‑facing security engagements, building trust for enterprises using Claude, collaborating with Go‑to‑Market, Legal, Deal Desk, Product, and Security teams, managing complex security questionnaires and audits, automating evidence gathering with Claude, and maintaining trust artifacts. Ideal candidates have deep security expertise, hands‑on audit experience, and the ability to work independently.

Salary

USD 255,000 - 270,000

Requirements

Skills

Solid security expertise in at least one domain, from engineering to governance, risk, and compliance, with working fluency across the others
Hands‑on experience with customer‑facing security work, including audits, security questionnaires, contract security terms, or executive briefings with regulated enterprises
Ability to hold a security position under pressure, weigh business needs against security requirements, and recognize when the right answer is to move
Comfortable talking security with a customer CISO and then checking a claim’s accuracy with an infrastructure engineer, and committed to telling customers only what you’ve verified internally
Experience writing positions, playbooks, or standard answers that teammates actually used
Clear written communication, because your positions, runbooks, and summaries are what others work from
Ability to get engineering, Legal, and GRC colleagues to prioritize and close work without having authority over them
Comfortable working independently and building the structure you need

Responsibilities

Negotiate security terms and schedules with regulated enterprise customers, exercising judgment on what to hold and what to escalate; when a deal needs a new position, help develop it with Legal
Take on complex customer questionnaires, RFPs, and security assessments that fall outside the standard answer bank, and drive them to completion
Run onsite and remote security audits with strategic accounts: scope the agenda, walk customers through our controls, work through disputed findings, and drive them to documented closure
Speak to our security posture in customer briefings where CISOs ask detailed questions about architecture, data handling, retention, tenancy, and model training, answering accurately and in depth
Contribute to the team’s library of Legal‑approved positions, the canonical answer bank, and audit runbooks, so that resolutions become repeatable
Build with Claude: contribute to the team’s AI‑powered questionnaire and RFP automation, automate information gathering across internal systems, and help verify machine‑drafted responses before they go out
Help write and maintain customer‑facing trust artifacts (white papers, FAQs, Trust Center content, architecture diagrams), and check that security claims match how our systems actually work before they ship
Route control gaps and new‑capability asks surfaced by customers to the right Product and Security owners, and follow through to closure
Notice patterns across audits, questionnaires, and negotiations, and surface them to Customer Trust and Security leadership as signal about where customer expectations are moving
Track engagement metrics (escalation volume, remediation follow‑through, deal impact) and report on them regularly

Technologies

ClaudeLLMs

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