Anthropic’s Safeguards team seeks a lead to manage enforcement across its multi‑cloud partners, ensuring policy compliance and safe usage of Claude on Amazon Bedrock, Google Cloud’s Agent Platform, and Microsoft Foundry. The role involves building operating models, partner agreements, SOPs, metrics, and working closely with product, policy, legal, engineering, and external partner teams to deliver a consistent, auditable enforcement ecosystem.
Enforcement Operations Lead, Cloud Partners at Anthropic
Hybrid - San Francisco, CA, United States
More jobs at AnthropicSalary
USD 285,000 - 330,000
Requirements
Skills
- Extensive experience in trust and safety operations, enforcement, threat intelligence, or a related field
- Have managed external partner or vendor relationships where you did not control the other side's systems or priorities
- Comfortable working across policy, legal, engineering, and operations teams to translate requirements into practical workflows
- Experience building enforcement programs from the ground up, including SLAs, escalation paths, and quality measurement
- Highly organized, with a track record of maintaining rigorous documentation and SOPs in fast‑moving environments
- Clear and precise communication, both in writing and verbally, across technical and non‑technical audiences, including partner executives
- Energized by the challenge of building scalable systems in an environment where not everything is already figured out
- Care deeply about the responsible deployment of AI and the role enforcement operations plays in that mission
Responsibilities
- Own the end to end enforcement lifecycle on partner surfaces, from detection and review through action, customer communication, and appeal
- Define enforcement paths for each partner's operating model, including how actions are requested, executed, and confirmed when the partner controls the account
- Manage SLAs for review, escalation, and action, and evaluate performance against them on an ongoing basis
- Develop and maintain SOPs and escalation guides for all enforcement workflows, ensuring consistency across clouds
- Establish red‑teaming, quality processes, and operationalize shared metrics
- Stand up paired investigations with partner threat intelligence teams, including case referrals, indicator sharing, and paging for high severity incidents
- Own enforcement metrics across partner surfaces and report them to Safeguards leadership, partners, and regulators
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