Most support engineers wait for the ticket. You won't. As a Field Software Engineer at VTEX, you are the technical face of the platform for a portfolio of enterprise brands and retailers. You work inside a cell—a small, dedicated squad that pairs you with our commercial team—so you know your customers' businesses, architectures, and roadmaps before problems ever reach a queue. Your job is to unblock. When a customer hits a technical wall—a tricky integration, a performance bottleneck, or a conflict between what they built and what the platform expects—you step in, diagnose it, and drive it to resolution. Sometimes that means writing code; sometimes it means getting the right people in a room. Always, it means the customer moves forward. This is a role for engineers who genuinely enjoy working with people. Deep VTEX technical knowledge is the entry ticket; a real vocation for service is what makes you great at it. This is an in‑office position based at your local VTEX office, with remote work on Fridays.
Field Software Engineer at VTEX
Hybrid - São Paulo, Brazil
More jobs at VTEXRequirements
Skills
- Hands‑on experience building or implementing on the VTEX platform, including VTEX IO, FastStore, Master Data, and core APIs
- Knowledge of REST APIs and GraphQL, and familiarity with debugging tools such as Chrome DevTools and Postman
- Genuine vocation for service
- Strong communication skills to explain technical root causes to developers and business stakeholders
- Self‑taught, proactive mindset
- Working proficiency in English
- Digital commerce experience beyond VTEX
- SEO and front‑end performance optimization knowledge
- Degree in Engineering, Computer Science, or related field
Responsibilities
- Unblock customers proactively: anticipate technical conflicts, identify risks in implementations, and resolve them before they become escalations
- Work embedded in a cell with the commercial team, partnering daily with Sales and Success on a shared portfolio and contributing technical perspective to renewals, expansions, and strategic conversations
- Own complex technical cases end‑to‑end: debug, reproduce, and resolve implementation issues across the VTEX platform, including storefront, APIs, integrations, and checkout, collaborating with customer and partner teams as needed
- Be the customer's trusted technical advisor, guiding them toward better architecture decisions, best practices, and platform capabilities
- Feed learnings back into VTEX by turning recurring issues into documentation, product feedback, and playbooks
Technologies
VTEX IOFastStoreMaster DataREST APIsGraphQLChrome DevToolsPostman
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