We are looking for an Incident Response Manager to serve as the operational backbone of how Anthropic handles incidents. You will bring structure and rigor to high‑volume, high‑stakes situations, working across engineering, product, security, legal, go‑to‑market, and leadership to ensure Anthropic responds to incidents with speed, clarity, and accountability. This role writes runbooks, operates effectively when none exist, and ensures nothing falls through the cracks during incidents.
Incident Response Manager - Product & Engineering at Anthropic
Remote - New York City, NY, United States
More jobs at AnthropicSalary
USD 290,000 - 365,000
Requirements
Skills
- 5+ years of experience in incident management, with direct experience managing technical product or infrastructure incidents
- Built or significantly shaped an incident response program, ideally at a high-growth startup or in an environment where you had to create structure rather than inherit it
- Strong sense of ownership and urgency, ability to operate independently and make sound decisions under pressure
- Comfortable working in unprecedented situations where processes are still being defined
- Track record of effective cross‑functional collaboration with engineering, security, legal, communications, go‑to‑market, and executive leadership
- Blameless, learning‑oriented mindset to incident reviews, focused on systemic improvement
- Experience with cloud infrastructure incidents and technical depth across the stack to engage meaningfully with engineering teams, including distributed systems, monitoring tools, and logs
- Analytically minded, experience using data (incident metrics, queries, trend analysis) to inform decisions during response and drive operational improvements
- Clear and calm communication under pressure, both in real‑time coordination and in post‑incident written communications
- Thrives in high‑volume, fast‑paced environments and energized by bringing operational discipline to complex, evolving situations
Responsibilities
- Build the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale
- Serve as an on‑call incident commander, driving coordinated response across technical and non‑technical stakeholders during incidents of varying severity, including managing multiple active incidents simultaneously
- Engage the right people at the right time, with a strong sense of urgency, bringing order and direction to fast‑moving, ambiguous situations
- Own incident communications end‑to‑end, from real‑time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates, ensuring they reflect Anthropic's commitments to safety, transparency, and accuracy
- Participate in blameless incident reviews, contributing operational context and helping drive follow‑through on critical remediations so the same class of incident does not recur
- Partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks that scale with Anthropic's growth
- Partner with engineering, product, security, legal, and go‑to‑market teams to continuously improve how the organization detects, responds to, and learns from incidents
Technologies
Cloud infrastructureDistributed systemsMonitoring toolsLogs
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