IT Support Engineer at Anthropic

Hybrid - Tokyo, Japan

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IT Support Engineer at Anthropic in Tokyo, Japan, responsible for end‑user support across macOS, ChromeOS, iOS, Android, and SaaS platforms, troubleshooting hardware/software/networking issues, maintaining device management and identity systems, and driving automation initiatives. This hybrid role requires at least seven years of hands‑on IT support experience, strong troubleshooting and communication skills, familiarity with Google Workspace and Slack administration, and basic scripting in Bash or Python.

Requirements

Skills

  • 7+ years of hands‑on IT support experience, ideally in a fast‑paced or high‑growth environment
  • Excellent communicator who genuinely enjoys helping people solve problems
  • Strong troubleshooting skills and are methodical, curious, and persistent
  • Demonstrated supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android
  • Significant experience with Google Workspace administration
  • Experience with Slack administration — workspace management, permissions, and troubleshooting
  • Substantial experience supporting and administering additional SaaS tools
  • Understanding of identity and access fundamentals — SSO, MFA, directory services
  • Familiarity with MDM fundamentals and endpoint management concepts
  • Experience with basic scripting (Bash or Python) for automation
  • Take ownership of problems and follow through until they're resolved
  • Think beyond the immediate fix — you ask "why did this happen?" and "how do we prevent it?"
  • Organized enough to manage competing priorities without things falling through the cracks
  • Propose solutions when you see a process that doesn't scale
  • Looking to develop deeper technical skills and take on more complex systems administration challenges over time
  • Bachelor’s degree or an equivalent combination of education, training, and/or experience
  • Familiar with zero‑trust security concepts and endpoint security tooling
  • Experience with networking basics — DNS, DHCP, VPNs, networking fundamentals
  • Experience contributing to IT projects beyond day‑to‑day support (migrations, tool rollouts, process redesigns)
  • Experience using AI tools to improve personal or team productivity

Responsibilities

  • Triage and resolve issues across hardware, software, networking, and accounts — primarily through our ticketing system, with additional support via Slack and in‑person
  • Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
  • Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
  • Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
  • Handle escalations requiring cross‑team coordination
  • Participate in an on‑call rotation for urgent issues outside business hours
  • Provide hands‑on support for user technology, AV systems, conference rooms, and printers
  • Communicate clearly with users of all technical levels
  • Write and maintain internal documentation including runbooks, how‑to guides, and knowledge base articles
  • Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves
  • Help streamline onboarding and other high‑volume operations as the company scales
  • Contribute to automation efforts
  • Maintain and improve device management, identity, and access systems
  • Assist with scripting (Bash, Python) to automate repetitive tasks

Technologies

macOSChromeOSiOSAndroidGoogle WorkspaceSlackGitHubAtlassianBashPythonMDMSSOMFADirectory Services

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