IT Support Engineer at Anthropic

On-site - Dublin, IE

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The IT Operations team keeps Anthropic running. We are hiring an IT Support Engineer to support the macOS environment, automate repetitive work, and improve employee experience. The role is based in Dublin, with a 4-day-per-week in-office expectation.

Requirements

Skills

  • Hands-on IT support experience, ideally in a fast-paced environment
  • Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android
  • Experience with Google Workspace administration
  • Experience with Slack administration, including workspace management, permissions, and troubleshooting
  • Experience supporting and administering other SaaS tools
  • Understanding of identity and access fundamentals: SSO, MFA, directory services
  • Familiarity with MDM fundamentals and endpoint management concepts
  • Basic scripting (Bash or Python) for automation
  • Strong troubleshooting skills, with a methodical and persistent approach
  • Clear communicator who enjoys helping people solve problems

Responsibilities

  • Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person
  • Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
  • Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
  • Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
  • Handle escalations that need cross-team coordination
  • Join an on-call rotation for urgent issues outside business hours
  • Provide hands‑on support for user technology, AV systems, conference rooms, and printers
  • Communicate clearly with users at every technical level
  • Write and maintain internal documentation, including runbooks, how‑to guides, and knowledge base articles
  • Spot patterns in support requests, surface recurring issues, and flag opportunities to automate
  • Help streamline onboarding and other high‑volume operations as we scale
  • Contribute to automation efforts
  • Maintain and improve device management, identity, and access systems
  • Write scripts (Bash, Python) to automate repetitive tasks

Technologies

macOSChromeOSiOSAndroidGoogle WorkspaceSlackGitHubAtlassianMDMSSOMFAdirectory servicesBashPythonautomation scriptsticketing system

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