Manager, Forward Deployed Engineering at Anthropic

Hybrid - New York City, NY, United States

Anthropic is expanding its Applied AI team to help leading organizations adopt Claude in transformative, safe, and lasting ways. As the first Forward Deployed Engineering Manager, you will build and scale the inaugural FDE team, hiring world‑class talent, setting technical and operational standards, and ensuring high‑quality delivery to enterprise customers. The role blends people leadership with hands‑on technical oversight, collaborating across sales, product, and engineering to shape customer experience and inform product direction. You will also develop playbooks, share insights, and influence product improvements while representing Anthropic at the highest level in client environments.

Salary

USD 320,000 - 405,000

Requirements

Skills

10+ years of experience in software engineering, solutions architecture, or a technical customer-facing role such as forward deployed engineering or consulting
2+ years of people management experience within a services/post‑sales/FDE organization with a track record of hiring, developing, and retaining strong engineers
Experience building organizations from 0‑>1, not just inheriting an existing one
Experience working directly with enterprise customers on technical implementations, including comfort navigating complex organizational dynamics
Executive presence with the ability to move fluidly between strategic conversations with senior stakeholders and hands‑on debugging sessions with engineers
Strong written and verbal communication skills; ability to translate technical complexity into clear narratives for diverse audiences
Genuine excitement about building something new and defining what great looks like for a team that doesn't yet exist

Responsibilities

Hire, develop, and retain a world‑class team of Forward Deployed Engineers, setting a high bar for technical talent and customer instincts
Conduct regular 1:1s, provide technical mentorship, and invest in the career growth of each team member to create an environment where FDEs do the best work of their careers
Staff and oversee customer engagements across the team’s portfolio, making resource allocation decisions that balance customer needs, team development, and business priorities
Collaborate with account teams and Engagement Managers during the pre‑sales process to qualify engagements, scope work, and inform statements of work
Review technical architectures and code produced by FDEs, ensuring the team ships high‑quality, production‑ready solutions that solve real customer problems
Stay hands‑on enough to lead technical discovery sessions, prototype solutions, and debug complex issues alongside the team when needed
Build repeatable playbooks, starter repositories, integration templates, and an internal knowledge base that captures what the team learns in the field
Define team OKRs that tie to customer success outcomes and product adoption goals, creating operational cadences such as standups, retros, and engagement reviews
Partner with Product and Engineering to translate field insights into product improvements, serving as the voice of the customer in internal planning
Travel to customer sites as needed (25‑50%) for engagement kickoffs and high‑priority accounts

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