Manager, Forward Deployed Engineering at Anthropic

Hybrid - London, UK

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Anthropic’s Forward Deployed Engineering team is building the Applied AI group to help ambitious organizations adopt Claude in transformative, safe, and lasting ways. As the first Forward Deployed Engineering Manager, you will own the team that sits at the frontier of enterprise AI deployment, hiring and developing high‑performing FDEs, setting technical and operational standards, and creating repeatable playbooks that turn one‑off successes into repeatable patterns. You will partner cross‑functionally with Sales, Product, and Engineering, influence product direction, and represent Anthropic at the highest level in customer environments.

Salary

GBP 1 - 1

Requirements

Skills

  • 10+ years of experience in software engineering, solutions architecture, or a technical customer‑facing role such as forward deployed engineering or consulting
  • 2+ years of people management experience within a services/post‑sales/FDE organization with a track record of hiring, developing, and retaining strong engineers
  • Experience building organizations from 0→1, not just inheriting an existing one
  • Experience working directly with enterprise customers on technical implementations, including comfort navigating complex organizational dynamics
  • Executive presence with the ability to move fluidly between strategic conversations with senior stakeholders and hands‑on debugging sessions with engineers
  • Strong written and verbal communication skills, able to translate technical complexity into clear narratives for diverse audiences
  • Genuine excitement about building something new and defining what great looks like for a team that doesn't yet exist

Responsibilities

  • Hire, develop, and retain a world‑class team of Forward Deployed Engineers, setting a high bar for technical talent and customer instincts
  • Conduct regular 1:1s, provide technical mentorship, and invest in the career growth of each team member, creating an environment where FDEs do the best work of their careers
  • Staff and oversee customer engagements across the team’s portfolio, balancing customer needs, team development, and business priorities
  • Collaborate with account teams and Engagement Managers during the pre‑sales process to qualify engagements, scope work, and inform statements of work
  • Review technical architectures and code produced by FDEs, ensuring the team ships high‑quality, production‑ready solutions that solve real customer problems
  • Stay hands‑on enough to lead technical discovery sessions, prototype solutions, and debug complex issues alongside the team when needed
  • Build repeatable playbooks, starter repositories, integration templates, and an internal knowledge base that captures what the team learns in the field
  • Define team OKRs that tie to customer success outcomes and product adoption goals, creating operational cadences (standups, retros, engagement reviews) that keep the team aligned
  • Partner with Product and Engineering to translate field insights into product improvements and serve as the voice of the customer in internal planning
  • Travel to customer sites as needed (25‑50%), particularly during engagement kickoffs and for the team’s highest‑priority accounts

Technologies

ClaudeGPT‑3

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