Program Manager, Safeguards Workforce Operations at Anthropic

Hybrid - San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC

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Anthropic’s Safeguards Enforcement team detects and mitigates misuse of Claude through a growing human review workforce. As Program Manager for Safeguards Workforce Operations, you will own the end‑to‑end programs that onboard, offboard, provision devices, and grant access to contractors, vendors, and BPO reviewers. You’ll translate shifting priorities into capacity plans, partner with enforcement and vendor teams, and build scalable processes and systems of record. The role balances direct execution with program building in a fast‑moving environment.

Salary

USD 245,000 - 285,000

Requirements

Skills

  • Have personally run onboarding, offboarding, access and device provisioning for contractor, vendor or BPO workforces — doing the work, not only overseeing it
  • Have operated scaled human review programs with vendors or BPOs, such as trust & safety, content moderation or data annotation operations
  • Have taken a broken or ad hoc process, made it scalable, and brought other teams along in adopting it
  • Understand the fundamentals of capacity planning: how volume, handle time, quality targets, ramp and attrition turn into workforce needs
  • Exercise sound judgment on access and permissions, and know when to bring in IT or Security
  • Move quickly and stay effective when priorities change and information is incomplete
  • Build alignment through direct partnership with the teams you depend on

Responsibilities

  • Own the workforce lifecycle for contractor, vendor and BPO reviewers: onboarding, offboarding, device provisioning and access provisioning
  • Triage and execute inbound requests for new or changing vendor, BPO and contractor capacity
  • Turn ad hoc or broken processes into scalable ones, with clear owners, service levels and a system of record
  • Partner with IT and Security on access governance: least-privilege provisioning, timely revocation and regular access reviews
  • Build and maintain capacity plans with Enforcement leads, translating review demand into workforce needs and adjusting as priorities shift
  • Work with Safeguards vendor management to hold partners accountable to capacity and onboarding commitments
  • Align practices with Human Data Operations and other teams running scaled human review, and help them streamline their own workflows
  • Help define the long-term workforce strategy for Safeguards Enforcement

Technologies

device provisioningidentity and access toolingcapacity planning

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