Suporte/Atendimento - Aiqfome at Magazine Luiza

Remote - Brazil

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The role is to provide excellent customer support for Aiqfome, a digital food delivery platform under Magazine Luiza. It is a remote, full‑time position located in Brazil. Candidates should have a university degree or be currently enrolled, with experience in customer service. The position demands strong communication skills, fast typing, empathy, patience, and the ability to handle multiple chats using CRM and knowledge‑base tools. The work schedule is flexible, covering evenings and weekends, and requires a proactive approach to problem solving and continuous improvement.

Requisitos

Educação

  • Bachelor's degree (completed or in progress)

Experiência

  • Customer service experience

Habilidades

  • Fast typing
  • Process improvement
  • Patience
  • Empathy
  • Communication

Idiomas

  • Portuguese

Responsabilidades

  • Respond promptly to customer messages within an agile timeframe.
  • Understand and identify customer needs and doubts.
  • Provide clear, precise, complete information about products, services, policies and procedures.
  • Resolve problems, complaints and requests effectively and satisfactorily.
  • Maintain clear, objective language without Portuguese errors.
  • Handle multiple simultaneous conversations without compromising quality.
  • Use chat tools (CRMs, knowledge bases) efficiently to search information and log interactions.
  • Collect feedback and record relevant information for analysis and strategic decision-making.
  • Stay updated on all product and service features and updates.
  • Anticipate potential customer doubts or issues.
  • Demonstrate empathy and patience, especially in frustrating situations.

Tecnologias

CRMKnowledge BaseChat

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