AI Deployment Specialist, Beneficial Deployments en Anthropic

Presencial - San Francisco, CA; New York City, NY

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The AI Deployment Specialist leads the Beneficial Deployments team in guiding customers from contract to production, orchestrating technical deployment, identity integration, governance, and program design to enable scalable AI adoption across Claude for Enterprise, Claude Code, and API products.

Requirements

Skills

  • 5+ years in customer-facing technical roles such as implementation management, technical account management, technical onboarding, solutions consulting, or customer success
  • Experience serving nonprofits or mission-driven organizations
  • Hands‑on, sustained ownership of enterprise identity integration work (SAML, OIDC, SCIM v2, JIT provisioning) across at least two major identity providers (Okta, Entra ID, Ping, Google Workspace)
  • Experience advising CISOs, CTOs, or IT leadership on enterprise governance and setup for a SaaS or AI platform
  • Working knowledge of security and compliance frameworks (SOC 2, ISO 27001, HIPAA, GDPR)
  • Designed, shipped, and measured programs that serve many customers at once (onboarding cohorts, enablement series, admin academies, lifecycle or engagement motions)
  • Hands‑on fluency with AI in own workflow, prototyping, generating content, analyzing accounts, or replacing internal processes with LLMs

Responsibilities

  • Own the complete activation journey from contract signature to production deployment, orchestrating cross‑functional resources and customer teams to ensure rapid time‑to‑value across Claude for Enterprise, Claude Code, and API products
  • Deploy Claude inside customer environments, configuring and troubleshooting SSO (SAML), SCIM and JIT provisioning, MCP connectors, admin policy templates, and seat‑assignment logic across Okta, Entra ID, Ping, and Google Workspace
  • Act as a trusted advisor to customer CISOs and CTOs on governance and enterprise setup, guiding design decisions that ensure long‑term deployment stability
  • Enable and govern MCP connectors, ensure Skills, Projects, and other capabilities are turned on and configured, and work with IT teams on approvals and OAuth consent
  • Design and scale activation frameworks by identifying patterns across deployments and building templated playbooks that balance standardization with customization
  • Turn playbooks into repeatable programs (deployment checklists, admin enablement sessions, onboarding cohorts, Claude‑powered guidance) so activation quality does not depend on the individual
  • Drive organizational transformation by developing change management strategies, rollout plans, and Train‑the‑Trainer programs that build internal AI champions
  • Define and track success metrics across activation rate, time‑to‑value, customer satisfaction, and operational efficiency, using data to continuously optimize the motion
  • Channel customer insights back to Product, Support, and Security teams, serving as a voice of the customer to resolve deployment blockers

Technologies

SAMLSCIMOIDCJIT provisioningOktaEntra IDPingGoogle WorkspaceMCP connectorsClaudeAPI productsAI (LLM) integration

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