AV Operations Specialist en Anthropic

Presencial - San Francisco, CA, United States; New York City, NY, United States

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The AV Operations Specialist at Anthropic is responsible for ensuring the performance, readiness, and health of AV spaces across San Francisco and New York offices. Duties include preventative maintenance, support queue triage, event coverage, and coordination with AV engineering, workplace, and IT teams. The role requires deep expertise in AV systems, event production, and cross‑functional collaboration.

Requirements

Skills

  • 5+ years of hands‑on experience in AV operations, workplace technology, or technical event support
  • Owned a standing estate—same rooms, same stakeholders week over week—accountable for performance
  • Working fluency across room systems, event audio, video, camera, and streaming with depth to diagnose problems
  • Comfortable being the sole AV person in the building, prioritizing independently across maintenance, support, and events
  • Bring structure to ambiguity—checklists, intake processes, maintenance cadences, and documentation
  • Energized by front‑facing technical partnership with executives and event producers
  • Take ownership end‑to‑end from recurring failures to permanent fixes
  • Thrive in a fast‑moving environment where standards are written
  • Q‑SYS DSP platforms
  • Logitech CollabOS and Sync, Google Meet hardware, Zoom Rooms, enterprise room system administration
  • Preventative maintenance and room‑sweep programs across a distributed room fleet
  • Broadcast video switchers such as Blackmagic ATEM, Ross Carbonite, NewTek TriCaster
  • Digital audio mixing consoles such as Yamaha DM7 or CL/QL series, Shure wireless systems
  • PTZ camera systems and multi‑camera workflows
  • Ticketing and workflow systems such as Jira
  • Coordinating AV contractors, integrators, and labor for site support and event coverage
  • CTS certification or equivalent

Responsibilities

  • Serve as the AV owner for the office, accountable for health, readiness, and performance of every room and event space
  • Execute preventative maintenance programs and recurring room sweeps on a defined cadence
  • Maintain accurate inventory of room systems, peripherals, wireless microphones, cameras, and portable production gear, including spares strategy and replacement cycles
  • Coordinate AV scope for office moves, room reconfigurations, and new‑space readiness in partnership with Workplace and AV Engineering
  • Maintain room documentation, as‑builts, and site‑specific gotchas for team support
  • Triage, prioritize, resolve, and escale the AV support queue with clear diagnostic context
  • Participate in the regional AV on‑run rotation covering AV issues during local business hours
  • Isolate faults to a point in the signal chain systematically, avoiding unnecessary reboots and cable swaps
  • Drive recurring issues to root cause and surface them to AV Engineering for platform‑level or design‑level fixes
  • Contribute to runbooks, SOPs, and knowledge base documentation for other technicians
  • Provide technical coverage for live and hybrid events from small presentations to all‑hands broadcasts
  • Operate event production systems including audio consoles, video switchers, camera systems, playback, and streaming encoders
  • Run pre‑event readiness: walkthroughs, rehearsals, source checks, gear staging, and failover planning
  • Handle scoping conversations with requesters, translating event vision into equipment and staffing plans
  • Turn novel events into repeatable standards, templates, runbooks, or gear lists
  • Direct AV integrators, contractors, and event labor on site, holding them to scope, SLAs, and quality standards
  • Partner with Workplace, Events, and IT on lead times, expectations, and readiness
  • Act as the regional feedback loop to AV Engineering regarding failures and missing standards
  • Communicate status, risk, and resolution to non‑technical stakeholders in clear, calm, jargon‑free language

Technologies

Q‑SYSLogitech CollabOSLogitech SyncGoogle Meet hardwareZoom RoomsBlackmagic ATEMRoss CarboniteNewTek TriCasterYamaha DM7Yamaha CL/QL seriesShure wireless systemsPTZ camera systemsmulti‑camera workflowsJira

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