Commercial Operations Program Manager en Anthropic

Híbrido - San Francisco, CA | New York City, NY

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We are seeking an experienced Program Manager for a critical pillar of our Program Management function: Commercial Operations. This role will transform our commercial infrastructure into a revenue accelerator, building and executing the operational leverage that enables Anthropic to maintain velocity as we scale. You'll manage and enhance processes that support rapid product growth, combining strategic thinking with operational excellence to envision and build the infrastructure needed for future growth.

Salary

USD 190,000 - 190,000

Requirements

Skills

  • Experience building and running new product introduction processes
  • 10+ years of experience in operations, with demonstrated success in billing, payments, or commercial operations
  • Strong working knowledge of billing systems, subscription management, and payments platforms
  • Proven track record of building and scaling operational programs in high‑growth environments
  • Willingness to roll up sleeves and build while leading a team
  • Experience with automation initiatives and partnering with engineering teams to build operational tooling
  • Strong analytical abilities, problem‑solving skills, and ability to demonstrate ROI on operational programs
  • Excellent cross‑functional collaboration skills with ability to influence stakeholders across GTM, Finance, Product, and Engineering
  • Adaptability and comfort working in fast‑paced, ambiguous environments where multiple priorities must be balanced
  • Excitement about building the operational backbone that enables Anthropic to stay on the exponential
  • Bachelor’s degree or an equivalent combination of education, training, and/or experience
  • Relevant field of study

Responsibilities

  • Play a central role on the team that runs Anthropic's programs for Commercial Launches—helping evolve an established launch motion into a scalable, well‑instrumented program that keeps pace with an accelerating product roadmap
  • Run launches end‑to‑end through the Commercial launch process: lead intake and scoping for your portfolio of launches, translate each into its commercial‑readiness requirements (pricing, billing, tax, marketplace, compliance and selling motions), and collaborate with product teams to develop paths to launch
  • Identify where launches slow down today and drive resolution to prevent them from recurring: propose and implement process and system changes, clarify ownership, drive completion across partner teams like Product, Engineering, Finance, Legal, and GTM
  • Build specific program components that don't exist yet—launch tiering, readiness criteria, playbooks, templates, SLAs—and develop training that shifts programs from late‑stage gatekeeper to early‑stage partner
  • Take ownership of major program‑improvement workstreams such as instrumentation (pipeline visibility, readiness scorecards, guides, throughput and cycle‑time metrics) or workflow tooling and automation (intake, tracking, approvals, status) in partnership with Engineering and systems teams
  • Work cross‑functionally with Product, Engineering, Finance, and GTM teams to design clear interfaces and processes that span multiple teams

Technologies

Billing systemsSubscription managementPayments platformsAutomation initiativesOperational tooling

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