Customer Success Manager, Enterprise Tech en Anthropic

Híbrido - San Francisco, CA, USA; New York City, NY, USA

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Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. In this high‑visibility, high‑impact role, you will work with a book of global technology leaders to actively deploy AI and reshape the technology landscape. You will serve as a trusted advisor to enterprise customers, helping them harness the full potential of our Claude capabilities—API, Claude Code, Cowork, and other surface areas—by guiding adoption, driving value, and influencing product direction.

Salary

USD 151,840 - 200,000

Requirements

Skills

  • 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting
  • Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the exec level
  • Understand what it means to lead organization-wide change or adoption programs (multiple functions, hundreds of users) for a product that requires C-suite sponsorship
  • Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders
  • Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
  • Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
  • Passion for AI and interest in responsible development of advanced systems; built with Claude Code, automating workflows with agents, skills, and tooling
  • A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality
  • Bachelor’s degree or an equivalent combination of education, training, and/or experience; field relevant to the role

Responsibilities

  • Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion
  • Own customer operations across the lifecycle of each account, maintaining a structured operational assessment that grounds comprehensive account and success plans and Executive Business Reviews
  • Become an expert in Anthropic's products across API, Claude Code, and Cowork, understanding the technical nuances and best practices for each to guide customers to the right solutions
  • Leverage deep knowledge of each customer and patterns across other Tech accounts to proactively drive consumption planning and the value story behind it, developing credible ROI hypotheses and quantifying outcomes that build the case for continued and expanded investment
  • Monitor usage patterns and identify optimization opportunities across Claude surface areas (API, Claude Code, Cowork) to drive full value from contracted commitments
  • Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs
  • Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
  • Ruthlessly prioritize across the account’s many business units and workstreams, building programmatic, repeatable motions

Technologies

APIClaude CodeCoworkAI/ML

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