As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands‑on support at the station to ensure our customers receive their packages on time, as promised. 100% in person on São Paulo, BA. This role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders—it’s about ensuring we put smiles on customers' faces. This is an on-site position with a 5x2 schedule, including weekends and holidays.
Delivery Station Customer Service Associate en Amazon
Presencial - São Paulo, BA
Más vacantes en AmazonRequirements
Education
- High School or equivalent diploma
- Bachelor Degree or equivalent work‑related experience
Experience
- Previous experience in Customer Service
- Experience with Windows Operating Systems and Microsoft Outlook
Skills
- Customer communication
- Empathy
- Problem solving
- Decision making
- Verbal and written communication
- Performance metrics understanding
Languages
- English - advanced
Responsibilities
- Communicating with customers directly in person, as well as via phone and email.
- Empathizing with and prioritizing customer needs.
- Upholding company values and treating every customer with respect.
- Resolving issues and setting appropriate expectations with customers.
- Clearly understanding and responding appropriately to customer concerns.
- Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries.
- Approaching problems logically and with good judgment to ensure the best customer outcome.
- Making quick and effective decisions on behalf of the customer.
Technologies
Windows Operating SystemsMicrosoft Outlook
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