Anthropic is seeking a GSOC Response & Policy Program Specialist to develop and manage global security operations center policies, protocols, and incident response frameworks across all regions. The role involves writing GSOC plans, designing incident playbooks, coordinating with legal, HR, and communications, overseeing on-call rotations, and ensuring policies are up-to-date through continuous improvement.
GSOC Response & Policy Program Specialist en Anthropic
Presencial - San Francisco, CA
Más vacantes en AnthropicSalary
USD 180,000 - 230,000
Requirements
Skills
- 8+ years of professional experience in GSOCs, security operations, emergency or crisis management, business continuity, incident command, or a closely related discipline
- Hold a bachelor's degree or higher in a relevant field
- Authored security, safety, or emergency response policy that was formally approved and adopted by an organization
- Served as Incident Commander, or in an equivalent command role, during live incidents
- Working knowledge of ISO 22320:2018 (or equivalent incident command system such as ISO/ICS/NIMS) and severity or tiering frameworks
- Write clearly and concisely for non-specialist audiences, and can tailor the same underlying content for an operator, a business partner, and an executive
- Manage a document-heavy program on a deadline while remaining available for live incident response
- Have a strong drive for continuous process improvement and thrive in highly collaborative environments
- Be comfortable with a flexible schedule, including 24/7 on-call rotation and after-hours response
- Experience standing up a security operations center or an incident response program from an undocumented state
- Familiarity with mass notification, critical communications and incident management platforms
- Experience with travel risk management and duty-of-care programs covering travelers and employees affected by natural disasters
- Professional certifications such as CEM, CBCP, PSP, or FEMA ICE credentials
- Specialized knowledge of risks unique to the AI sector
Responsibilities
- Author the GSOC plan and policy, including the documented set of GSOC functions, incident severity matrix, communication templates, and service level agreements for response timing
- Design global incident- and event-specific response protocols, and produce the corresponding GSOC operator playbooks and business-facing playbooks
- Define and obtain approval for the tooling and channels used for incident response and management, and for the distinct path used for information-only employee advisories
- Partner with Legal, Communications, HR, and Employee Relations to align on notification thresholds and obligations before an incident occurs, not during one
- Design and formalize a simple, scalable on-call rotation and call tree for GSOC incident response personnel, so Incident Commander coverage does not depend on any single person's availability
- Drive policy socialization and secure approval from senior leadership
- Build and deliver the training and rollout that puts the policy into practice
- Assist in responding to incidents, coordinate handoff to the appropriate Incident Commander as an incident escalates, and act as liaison between GSOC and Crisis Management
- Run after-action reviews and tabletop exercises, and fold what they surface back into the policy
- Measure whether the standard is being met, and report on it
Technologies
GSOCISO 22320:2018ICSNIMSmass notificationcritical communicationsincident management platformstravel risk managementduty-of-care programs
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