Incident Manager - Detection & Response at Anthropic focuses on owning and evolving incident management within the Detection & Response team. The senior‑level role manages the full incident lifecycle—from detection and triage to containment, remediation, and post‑incident review—while driving cross‑functional improvements and accountability across engineering, security, infrastructure, product, and leadership teams.
Incident Manager - Detection & Response en Anthropic
Híbrido - San Francisco, CA; Seattle, WA; New York City, NY; Washington, DC
Más vacantes en AnthropicSalary
USD 290,000 - 365,000
Requirements
Skills
- 7+ years of experience in technical program management, incident management, or security operations, with significant time in detection & response or security incident response
- Led or built incident response programs at a technology company, ideally in a high-growth or security-intensive environment
- Demonstrated track record of turning incident data into organizational improvements
- Comfortable participating in on-call responsibilities and leading incident response during high-severity security events, including off‑hours
- Experience building and scaling operational processes from the ground up in environments where structure didn’t previously exist
- Excellent at driving accountability and follow-through across multiple teams without direct authority
- Strong analytical skills and experience with incident trend analysis, metrics reporting, and data‑driven prioritization
- Highly organized and able to bring structure to ambiguous, fast‑moving situations
- Excellent communication skills, especially under pressure and when coordinating across technical and non‑technical stakeholders, including executive leadership
- Thrives in fast‑paced environments where priorities shift and the work is often done with incomplete information
Responsibilities
- Own the end‑to‑end D&R incident management program: detection workflows, response processes, escalation paths, communication standards, and remediation tracking
- Serve as incident commander for security incidents, driving clear coordination across executive, engineering, security, legal, and other stakeholders
- Establish and run incident commander rotations within D&R, ensuring clear ownership and effective coordination during incidents of varying severity
- Drive post‑incident accountability by defining how action items are captured, assigned, tracked, and completed across teams—ensuring follow‑through on both tactical fixes and strategic improvements
- Gather, analyze, and report on incident trends and patterns to surface systemic risks, recurring root causes, and areas where the organization is most vulnerable
- Translate trend analysis into actionable cross‑functional initiatives: partner with engineering, infrastructure, security, and product teams to prioritize and implement broad fixes and preventive improvements that address root causes rather than symptoms
- Lead incident review forums (post‑mortems, retrospectives) and ensure learnings are captured, socialized, and acted upon across the organization
- Develop and maintain D&R incident response documentation, playbooks, runbooks, and training materials; keep them current as the threat landscape and our systems evolve
- Partner with detection engineering to improve alert fidelity, reduce noise, and shorten time‑to‑detection for security events
- Define, develop, and track incident management KPIs and report regularly to D&R and Security leadership
- Support broad cross‑functional training and initiatives to uplevel security awareness across the company (e.g., tabletop exercises, training, talks)
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