This full‑time, onsite IT Services Technician role at SpaceXAI supports end‑users across the Memphis campus, providing second‑line technical assistance, troubleshooting complex issues, managing user accounts, and maintaining IT systems. The position requires a solid technical foundation, strong communication skills, and the ability to work collaboratively with Level 1 technicians and senior staff, while also handling occasional on‑call duties.
IT Services Technician (Memphis) en xAI
Presencial - Memphis, Tennessee, United States
Más vacantes en xAISalary
USD 61,200 - 91,800
Requirements
Skills
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field
- 2-4 years of experience in IT, helpdesk, or a related technical role
- Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software
- Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics)
- Experience with IT service management tools (ServiceNow, Jira) and ticketing systems
- Familiarity with virtualization technologies (VMware, Hyper‑V) and cloud services (Google Workspace, Microsoft 365)
- Excellent problem‑solving, analytical, and customer service skills
- Relevant certifications (CompTIA A+, Network+, Microsoft Certified Professional, ITIL)
- Experience with scripting (PowerShell, Bash, Python) for automation tasks
- Knowledge of cybersecurity best practices and tools (antivirus, endpoint protection)
Responsibilities
- Provide second‑line technical assistance for hardware, software, and network issues via phone, email, or in‑person.
- Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
- Manage and administer user accounts, permissions, and access controls in systems like Active Directory.
- Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications.
- Monitor and maintain IT systems, including performing patch management, updates, and basic server administration.
- Document and update IT service tickets with detailed resolutions and elevate unresolved issues to Level 3 experts or specialized teams.
- Contribute to and maintain IT knowledge base articles and self‑service wikis to enhance user self‑sufficiency.
- Support IT projects, such as system upgrades, migrations, or new technology rollouts.
- Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices.
- Ensure compliance with company IT policies, security standards, and data protection protocols.
- Provide new hire onboarding and offboarding service support.
Technologies
WindowsmacOSMicrosoft Office SuiteServiceNowJiraVMwareHyper‑VGoogle WorkspaceMicrosoft 365PowerShellBashPythonAntivirusEndpoint protectionTCP/IPDNSDHCPVPNWindows ServerLinux
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