Dingus & Zazzy is a comprehensive digital marketing agency offering month-to-month services for brands looking to expand their presence across a variety of digital platforms. We are expanding globally and looking for a motivated, forward-thinking IT Specialist to join our growing team.
IT Specialist en Dingus & Zazzy
Híbrido - Brasil
Más vacantes en Dingus & ZazzyRequirements
Education
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications)
Experience
- Proven experience in IT support, systems administration, or a similar role, preferably in a startup or fast-paced environment.
Skills
- A working level of spoken and written English
- Proven experience in IT support, systems administration, or a similar role
- Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365)
- Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly
- Experience with endpoint management, SaaS administration, and automation tools
- Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response
- Excellent interpersonal and communication skills; ability to train and support non-technical users
Languages
- English
Certifications
- CompTIA A+
- Microsoft 365 Fundamentals (MS-900)
- Google IT Support Professional Certificate
Responsibilities
- Install, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote.
- Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
- Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
- Support the deployment and integration of new productivity and collaboration tools, including project management (e.g., Teamwork, ClickUp, Asana, Monday), internal tool builders, and AI-driven solutions.
- Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA).
- Assist with cloud infrastructure management, data backup, and disaster recovery planning.
- Conduct regular software updates, security patching, and vulnerability assessments.
- Support cybersecurity initiatives, including employee security awareness training and incident response.
- Document processes, create user guides, and train staff on new technologies and best practices.
- Collaborate with leadership to evaluate and implement new tools that enhance productivity and security.
Technologies
WindowsmacOSLinuxGoogle WorkspaceMicrosoft 365SaaS platformsendpoint managementautomation toolsMFAVPNantivirusfirewallsTeamworkClickUpAsanaMondayAI-driven solutionscloud infrastructuredata backupdisaster recoverysecurity patchingvulnerability assessments
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