IT Support Engineer en Anthropic

London, UK

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The IT Operations team keeps Anthropic running. We want every employee to do their best work without friction. We're hiring an IT Support Engineer who pairs strong technical skills with a service mindset and good judgment. Anthropic is growing fast, and IT needs to keep pace. That means onboarding at scale, automating repetitive work (including with Claude), and improving the day‑to‑day employee experience. You'll handle support across our mostly macOS environment and help with the operational work that lets us scale, working closely with IT Engineering and Security and having the opportunity to grow into more technical infrastructure work over time.

Requirements

Skills

  • Hands-on IT support experience
  • Experience supporting macOS endpoints
  • Experience supporting ChromeOS, iOS, and Android
  • Experience with Google Workspace administration
  • Experience with Slack administration
  • Experience supporting and administering other SaaS tools
  • Understanding of identity and access fundamentals: SSO, MFA, directory services
  • Familiarity with MDM fundamentals and endpoint management concepts
  • Basic scripting (Bash or Python) for automation
  • Strong troubleshooting skills, methodical and persistent
  • Clear communicator who enjoys helping people solve problems
  • Take ownership of problems and follow through

Responsibilities

  • Triage and resolve issues across hardware, software, networking, and accounts
  • Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
  • Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
  • Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
  • Handle escalations that need cross-team coordination
  • Join an on-call rotation for urgent issues outside business hours
  • Provide hands‑on support for user technology, AV systems, conference rooms, and printers
  • Communicate clearly with users at every technical level
  • Write and maintain internal documentation, including runbooks, how‑to guides, and knowledge base articles
  • Spot patterns in support requests, surface recurring issues, and flag opportunities to automate
  • Help streamline onboarding and other high‑volume operations as we scale
  • Contribute to automation efforts
  • Maintain and improve device management, identity, and access systems
  • Write scripts (Bash, Python) to automate repetitive tasks

Technologies

macOSChromeOSiOSAndroidGoogle WorkspaceSlackGitHubAtlassianBashPythonMDMdevice managementidentity management

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