The hospitality team serves all employees, customers, government partners, potential clients and/or visitors with everything from meals to full-service events to corporate retreats. The Manager, Spaceport Events is a leadership role responsible for staff supervision, oversight of guest services & customer satisfaction, and quality control in event spaces. The manager works with hospitality leadership to delegate tasks, monitor service patterns, improve customer service interactions, and serves as the key point of contact with customers. They oversee event area upkeep, address concerns or complaints, troubleshoot equipment issues, and communicate at a high level while upholding friendly, welcoming service environments that enhance productivity and morale.
Manager, Spaceport Events en xAI
Presencial - Palo Alto, CA
Más vacantes en xAISalary
USD 130,000 - 160,000
Requirements
Skills
- High School diploma or equivalency certificate
- 5+ years of experience in hospitality
- 2+ years of management experience
- 3+ years hospitality management, event planning or related field
- 5+ years of management experience
- 7+ years of food services experience
- Excellent interpersonal, oral and written communication skills
- Excellent time management skills
- Excellent understanding of food safety and sanitation practices
- Advanced computer skills
- Strong knowledge of different styles of service including counter, casual, upscale, and fine
- Ability to carry large heavy items unassisted (up to 25lbs)
- Ability to work gracefully under pressure
- Able to perform frequent bending, stooping, and lifting of objects
- Able to stand for long periods of time – up to 10 hours a day
- Must be able to work all shifts and available for overtime, weekends and holiday as needed
- Ability to travel and support all SpaceXAI sites as needed
- Must participate in internal leadership and development training
- Adaptability, problem‑solving skills, and extreme attention to detail
- Team player with the ability to collaborate effectively
- Valid California Food Handler and RBS Certification or willingness to obtain them before employment
- Must have or be able to obtain manager level food safety certification
Responsibilities
- Hire and manage the performance of employees on the Spaceport Events team
- Set and enforce standards for all event operations by developing and executing detailed service plans, timelines, and schedules
- Manage the JIRA ticketing system for all hospitality requests, including events, catering, meetings, and tours
- Oversee the catering report for all food venues, meeting spaces, and event areas
- Coordinate and delegate information regarding large group travel, including accommodations, transportation, and on‑site activities
- Collaborate with fellow Hospitality leadership to plan services in shared spaces, potentially integrating traditional services
- Ensure staff adherence to proper food safety practices
- Create and maintain in‑person and online training materials to support the training of all Hospitality roles and responsibilities
- Monitor staff rotations, break coverage, and day‑to‑day responsibilities
- Communicate directly with vendors for order placements and to address any issues with deliveries or product quality
Technologies
JIRA
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