Renewals Leader en Anthropic

Híbrido - San Francisco, CA | New York City, NY

Anthropic is looking for a Renewals Leader to build and scale the function that protects and grows its recurring and committed revenue. The role owns renewals strategy, execution, and forecasting to deliver exceptional customer outcomes while sustaining durable, predictable revenue as the enterprise base scales. Working in a consumption‑based model, the leader will manage customer commitments, develop playbooks, drive rigorous forecasting, and partner across Sales, Finance, Deal Desk, and Customer Success to expand and retain high‑value accounts.

Salary

USD 200,000 - 265,000

Requirements

Skills

8–12+ years of experience in SaaS, PaaS, or consumption‑led businesses, with significant exposure to renewals, retention, sales, or customer success
3–5+ years of people management experience leading renewals, retention, or commercial teams
A proven track record of owning and exceeding renewal and retention targets in complex, enterprise deal cycles
Excellent forecasting and pipeline management skills, with a reliable, evidence‑based approach to calling the number
Demonstrated ability to influence cross‑functional stakeholders — Sales, Finance, Deal Desk, and Customer Success — at all levels
A strong analytical mindset and comfort using data to drive decisions
Direct experience with consumption‑based or usage‑based pricing models, and the unique retention dynamics they create
Background in data, AI, cloud, or developer‑platform businesses
Experience building a renewals or retention function from the ground up, including playbooks, forecasting cadence, and team structure
Experience operating across multiple regions and markets
Passion for AI and alignment with Anthropic's mission of beneficial AI development

Responsibilities

Build and lead the renewals team: hire, develop, and retain Renewals Managers; define how the function covers the customer base, set the performance bar, and create a culture of accountability and customer‑centricity
Own the renewal number: track renewal bookings, gross and net retention, on‑time renewal metrics, forecast accuracy, and renewal pipeline health; identify risk early and implement mitigation strategies to reduce churn and contraction
Define the operating model: establish scalable renewal playbooks, stage definitions, qualification criteria, and operational rigor adapted for consumption‑based revenue rather than fixed contract cycles
Forecast with rigor: drive accurate weekly and monthly renewal forecasting and reporting that leadership can plan against, grounded in usage data and customer health signals
Drive expansion at renewal: partner with Sales and Customer Success to convert adoption depth into expanded commitments, and lead executive‑level renewal conversations for strategic accounts where required
Collaborate across the GTM organization: work with Sales on territory and account strategy, with Deal Desk and Finance on pricing, terms, and approvals, and with Strategy & Operations on forecasting and field alignment
Lead with an AI‑first mindset: use data, automation, and tooling — including Claude — to optimize renewal processes, monitor KPIs, and continuously raise the bar on performance

Technologies

Claude

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