As a Repairs Lead within the Data Center Infrastructure organization, you will define and manage the end‑to‑end hardware repair program across Anthropic’s growing fleet of data centers. You will be accountable for repair turnaround time and the compute returned to service across every site, covering server, GPU/accelerator, network, and optics break‑fix, RMA and reverse logistics with OEMs and ODMs, and the spares and repair inventory that keeps repair SLAs achievable. As a subject‑matter expert in hardware operations, you will develop scalable repair processes and quality targets, set the standards that site operations partners and repair vendors execute against, and turn failure trends into fixes that are driven upstream with engineering and equipment partners.
Repairs Program Lead - Data Center Operations en Anthropic
Remoto - San Francisco, CA, USA
Más vacantes en AnthropicSalary
USD 320,000 - 405,000
Requirements
Skills
- 8+ years of experience in data center operations as a manager, technical lead or related role, including accountability for production availability
- Proven track record running break-fix programs at a large scale across multiple sites
- Experience managing vendors, OEMs, or contract workforces to measurable outcomes such as SLAs and operational reviews
- Hands‑on technical depth in server, network, and rack‑level hardware sufficient to independently verify repair quality and audit vendor claims
- Experience building or substantially improving operational processes
- Comfortable working with ticket, telemetry, and inventory data to drive decisions
- Bachelor’s degree in a relevant domain or equivalent practical experience
Responsibilities
- Define the global repair strategy including repair SLAs, prioritization rules, escalation paths, and reporting methods, and drive standardization across all sites
- Own repair turnaround time and repair backlog across the fleet evidenced by Anthropic‑owned ticket and telemetry dashboards
- Author and improve procedures for triage, break‑fix, return‑to‑service validation, and train site operations partners on how to execute them
- Manage RMA and reverse logistics programs with OEMs, ODMs, and depot repair vendors, including warranty claims, return cycle times, and failure analysis feedback
- Set spares pool sizing and stocking levels by site and part in coordination with supply chain and asset management so that parts availability never gates repair SLAs
- Analyze failure patterns across sites to identify root causes and drive corrective actions with hardware engineering, suppliers, and site operations owners
- Lead the operating cadence with vendor and site leads, including weekly repair reviews, scorecards, and business reviews, and drive corrective actions for SLA excursions
- Communicate repair constraints, risks, and fleet availability impact to engineering and leadership
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