Customer Program Manager, Executive Briefing Center at Anthropic

Salary

Requirements

Responsibilities

• Define and own the Executive Briefing program: briefing formats, qualification criteria, the request-and-intake process from Sales, capacity planning, calendar, and operating SLAs.
• Govern which strategic accounts and executives receive a briefing each quarter in partnership with GTM leadership; hold the qualification bar and proactively surface accounts that should be engaged.
• Lead discovery with account teams ahead of each briefing to understand the customer's objectives, business context, and where they are in their evaluation, and translate that into a tailored agenda.
• Own agenda design and co‑own agenda development with Product Marketing for every briefing. Shape the narrative arc and discussion topics to the customer's objectives, select discussion leaders and demos, and partner with PMM to build the briefing‑specific content.
• Build and manage the speaker bench: maintain the roster, match speakers to briefings, run prep, and manage capacity so no one is over‑asked.
• Own day‑of orchestration and the customer experience standard for briefings, in partnership with our Workplace team on logistics.
• Drive post‑briefing follow‑through: capture commitments and feedback, route them to owners, and track to close with the account team.
• Build the playbooks, tooling, and best practices that let the program scale consistently as volume grows.
• Own measurement and reporting, including briefing volume, strategic‑account coverage, and program‑influenced pipeline and expansion.