Customer Success Analyst at VTEX

Remote - Brazil

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As a Customer Success Analyst at VTEX CX Platform, you will ensure that clients successfully adopt and extract value from the VTEX CX Platform. You will combine relationship management with hands‑on technical knowledge, guiding clients to use the Platform effectively and embedding VTEX CX Platform’s solutions into their daily operations.

Requirements

Skills

  • Technically proficient, able to understand platform features, integrations, and workflows, and translate that knowledge into actionable guidance for clients
  • Adapt and learn quickly, thriving in dynamic environments
  • Approach problems with a technical and analytical mindset, simplifying complex challenges for clients
  • Knowledge and/or experience in Retail, Marketplace, Digital Commerce, or Omnichannel, understanding how these areas impact adoption and customer experience
  • Experience in Customer Success, Technical Account Management, or Solution Engineering
  • Fluent in English and comfortable communicating with global clients; Spanish is a plus

Responsibilities

  • Drive Product Adoption: Guide clients through configuration, workflows, and integrations to ensure they fully leverage the VTEX CX Platform
  • Technical Enablement: Provide technical support and guidance on platform features, best practices, and optimizations to improve client operations
  • Client Engagement & Expansion: Build strong relationships with clients, including C-Level executives, to identify growth opportunities, negotiate renewals, and promote upsells
  • Strategic Meetings: Lead sessions with clients to align their goals with VTEX CX Platform's capabilities, addressing technical and operational challenges
  • Monitor Customer Health: Track engagement, anticipate risks, and proactively implement solutions to maximize value and reduce churn
  • Collaboration with Internal Teams: Work closely with Solution Engineering, Product, and Support teams to resolve issues and ensure a smooth client experience

Technologies

VTEX CX Platform

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