Customer Success Manager, Public Sector at Anthropic

Hybrid - New York City, NY; San Francisco, CA; Washington, DC

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Anthropic seeks a Customer Success Manager for the Public Sector to partner with federal, state, and local government agencies, guiding adoption of Claude AI products, ensuring compliance, driving change management, and delivering measurable ROI for mission‑critical initiatives.

Salary

R$ 200,000 - 265,000

Requirements

Skills

  • 5+ years of experience in customer-facing roles such as Customer Success, Consulting, or Solutions Architect
  • Experience supporting government customers including federal civilian, state/local, or national security organizations
  • Understanding of government procurement, compliance frameworks such as FedRAMP, StateRAMP, IL5
  • Experience driving success across consumption-based and seat-based business models
  • Technical fluency with AI/ML concepts, API integrations, and software implementation patterns
  • Ability to explain and demonstrate technical products to developers, executives, and congressional staff
  • Strategic mindset to identify mission transformation opportunities and translate them into actionable expansion plans
  • Strong cross-functional collaboration skills to advocate for customer needs across internal and external stakeholders
  • Passion for AI and interest in responsible development of advanced systems for public benefit
  • Enthusiastic 'roll up your sleeves' mentality and teamwork
  • Preferred: Active or ability to obtain TS/SCI clearance for National Security accounts

Responsibilities

  • Build trusting, strategic relationships with government stakeholders to understand objectives and identify opportunities
  • Become an expert in Anthropic's products across API, Claude for Government, and Claude Code, understanding technical nuances, compliance requirements, and best practices
  • Monitor usage patterns and proactively drive adoption, identifying optimization opportunities and new applications across departments
  • Develop and execute change management strategies appropriate for government organizational cultures, including Train the Trainer programs and Center of Excellence development
  • Serve as the customer's thought partner, sharing Anthropic's product roadmap and engaging product PMs
  • Document and quantify value realized through mission impact outcomes, operational efficiency gains, and ROI metrics
  • Own the customer experience across their lifecycle, managing account and success plans, conducting Executive Business Reviews, and acting as primary conduit between the customer and Anthropic
  • Partner with Applied AI team members embedded in accounts to identify hero workflows that demonstrate mission transformation

Technologies

APIClaudeClaude for GovernmentClaude CodeMCPSkillsdata classificationFedRAMPIL5HIPAA

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