Customer Success Manager, Strategics at Anthropic

On-site - New York City, NY; San Francisco, CA; Seattle, WA

This role is a high-visibility, high-impact Customer Success Manager for Anthropic’s strategic Digital Native Business accounts. You’ll partner with a global technology leader to drive AI adoption, optimize usage of Anthropic’s Claude suite, and serve as a strategic advisor throughout the customer journey.

Salary

USD 265,000 - 320,000

Requirements

Skills

8+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
Experience working with both F10 and F500 technology companies, SaaS platforms, or digital-first businesses
Deep understanding of the AI landscape, including direct experience working for or with large technology companies with investments/products at every layer of the AI tech stack
Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders
Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
Passion for AI and interest in responsible development of advanced systems
A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality

Responsibilities

Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion
Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions
Leverage deep knowledge of the customer and other Digital Native Businesses to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer
Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs
Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales/Product to discover new applications for Claude across different departments, teams, and workflows
Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
Develop scalable engagement strategies and playbooks for your customer that can be utilized across other high-touch strategic DNB accounts to maximize impact across all customers

Technologies

APIClaudeClaude CodeClaude for EnterpriseLLMAIML

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