Customer Support Engineer - Intern role at CloudWalk, Inc. in São Paulo, SP. This position focuses on delivering exceptional customer service via chat, email, and phone, troubleshooting technical issues, and leveraging AI to streamline support processes. The role emphasizes communication, analytical thinking, ownership, and continuous learning, with a focus on Portuguese and English proficiency. The work is fully remote, offering a supportive, dynamic environment and opportunities for growth.
Customer Support Engineer - Intern at CloudWalk, Inc.
Remote - São Paulo, SP
More jobs at CloudWalk, Inc.Requirements
Skills
- communication skills
- ownership
- attention to detail
- continuous learning
- analytical skills
- problem solving
- customer support
Languages
- Portuguese
- English
Responsibilities
- Engage with customers through chats, emails, and calls, providing support and solutions
- Diagnose and resolve customer inquiries and technical issues
- Offer alternative solutions to retain and delight customers and clients
- Conduct follow‑ups and manage callbacks to ensure customer satisfaction
- Automate processes and enhance engagement with technology using AI to optimize support and customer interactions
Technologies
AISQLRubyPython
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