As a Latam Strategic Client Partner at Uber for Business, you’ll act as a trusted advisor to our Strategic Enterprise customers in Latam and ensure their success and growth. You will help customers achieve business value and get the most out of their investment and drive increased value, retention, customer satisfaction and ultimately expansion. You’ll unlock use cases that will help our customers adopt our platform. At the end of the day, your goal is to retain and grow Strategic Global Accounts to increase annual recurring revenue. In this position, you’ll work closely with current customers and your Account Executives to deeply understand your customers’ unique challenges and goals. You will act as a subject matter expert to consult with clients about the Uber for Business platform to create solutions that will help them reach their goals for their global organization. You will own the day-to-day execution of the client success strategy, identify and build relationships with key influencers and decision makers within the executive teams of our customers, along with internal partners and cross-functional teams to create and present compelling Uber for Business solutions that meet and exceed customer expectations. You’re expected to be flexible and able to work across different time zones. In-office expectations require spending at least half of work time in office unless formally approved to work fully remotely.
Requirements
Experience
5+ years in successful relationship experience in the Enterprise segment
5+ years of experience in Consulting, Technology or Financial Services industries
5+ years in Global Account Management or Customer Success, successfully handling accounts across multiple time zones
Proven track record of being able to manage a business with sales metrics to achieve sales goals
Experience operating effectively in a fast-paced environment across multiple time zones
Experience partnering with and presenting to senior leaders
Skills
Strong relationship building
Opportunity assessment
Solution development
Result delivery
Deep understanding of business operations
Demand generation
Business initiative uncovering
Credibility and trust building
Influencing buying decisions
Problem solving
Strong organizational skills
Senior leader communication
Languages
English
Spanish
Responsibilities
Lead project management of the implementation of our platform and programmatically launch growth efforts by identifying value for our customers.
Proactively identify expansion opportunities in each account to drive value both for the customer and the business.
Produce qualitative and quantitative analysis of performance, aggregate feedback, and share findings that will be the foundation of this growing team for long-term sustained success.
Develop a strong understanding of the client that includes their business drivers and strategies, competitive position in the marketplace, industry trends, key strategic partner relationships, as well as key executives and decision-makers.
Build, enhance, and execute long term client relationships and communication at the C-level, with key executives, key decision-makers and influencers.
Conduct monthly and quarterly business reviews to assess the health and satisfaction of the customer, their needs, achievements and metrics for success.
Partner with your respective Strategic AE to grow and proliferate the Uber for Business Platform across multiple lines of business, products and services for current customers.
Act as an advocate for customers, internally conveying their customer-specific needs across the organization to ensure proper alignment and prioritization of resources.
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