Enterprise Community Lead at Anthropic

Hybrid - San Francisco, CA

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The Enterprise Community Lead is the owner of Anthropic's enterprise community function, responsible for defining strategy, program design, member experience, operations, cross‑functional coordination, and measurement to drive production adoption and usage across key accounts.

Salary

USD 320,000 - 320,000

Requirements

Skills

  • Bachelor’s degree or an equivalent combination of education, training, and/or experience
  • Relevant field of study for the role
  • Minimum years of experience appropriate to the internal job level
  • Experience building and scaling customer community, champions, or advocacy programs at enterprise SaaS or developer tools companies
  • Experience defining the motion and building strategy, operating model, and team from scratch
  • Strong opinions on what drives effective programs, including give/get structures
  • Understanding of enterprise GTM and ability to operate across Sales, Customer Success, Product, and Marketing
  • Experience leading cross-functional programs where inputs are not owned
  • Comfort with spreadsheets, strategy reviews, and direct conversations with Champions
  • Ability to build trust with technical practitioners, write clearly, and lead discussions with Staff engineers and executives
  • Energized by ambiguity and building from scratch

Responsibilities

  • Own the enterprise community strategy: thesis, portfolio of programs, maturity model, and global roadmap
  • Adapt playbooks from successful companies to Anthropic’s product portfolio, customer base, and GTM motion
  • Stand up and scale Claude Champions, recruiting power users, designing recognition, building vertical cohorts, and operationalizing champion-led outputs
  • Partner with AEs and CSMs to build operating models for champion sourcing, train-the-trainer motions, and account‑plan integration
  • Run day‑to‑day operations of programs: member lifecycle, programming rhythm, platform and chapter structure, and feedback loops to Product, Marketing, and Sales
  • Define measurement framework and reporting linking community activity to business outcomes such as seat activation, usage growth, expansion, retention, and advocacy
  • Evaluate, propose, and launch new plays beyond Champions as the function matures, including vertical cohorts, customer‑led groups, practitioner recognition, and internal community‑of‑practice enablement

Technologies

SlackCommunity platformsAdvocacy platformsCRM workflowsClaude CodeCoworkProduct platforms

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