Customer Success Analyst na VTEX

As a Customer Success Analyst at Weni by VTEX, you will ensure that clients successfully adopt and extract value from the Weni Platform. You will combine relationship management with hands‑on technical knowledge, guiding clients to use the platform effectively and embedding Weni’s solutions into their daily operations.

What you will do

• Drive Product Adoption: Guide clients through configuration, workflows, and integrations to ensure they fully leverage the Weni Platform.
• Technical Enablement: Provide technical support and guidance on platform features, best practices, and optimizations to improve client operations.
• Client Engagement & Expansion: Build strong relationships with clients, including C‑Level executives, to identify growth opportunities, negotiate renewals, and promote upsells.
• Strategic Meetings: Lead sessions with clients to align their goals with Weni’s capabilities, addressing technical and operational challenges.
• Monitor Customer Health: Track engagement, anticipate risks, and proactively implement solutions to maximize value and reduce churn.
• Collaboration with Internal Teams: Work closely with Solution Engineering, Product, and Support teams to resolve issues and ensure a smooth client experience.

Who you are

• You are technically proficient, able to understand platform features, integrations, and workflows, and translate that knowledge into actionable guidance for clients.
• You adapt and learn quickly, thriving in dynamic environments.
• You approach problems with a technical and analytical mindset, simplifying complex challenges for clients.
• You have knowledge and/or experience in Retail, Marketplace, Digital Commerce, or Omnichannel, understanding how these areas impact adoption and customer experience.
• You have experience in Customer Success, Technical Account Management, or Solution Engineering.
• You are fluent in English and comfortable communicating with global clients; Spanish is a plus.
• You are proactive, organized, and driven to help clients succeed with Weni’s solutions.