Hospitality Specialist at xAI

On-site - Memphis, TN

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The Hospitality Specialist enhances the overall guest experience across xAI’s food service outlets or catering locations by upholding exceptional hospitality standards, ensuring guest satisfaction, and maintaining rigorous safety and sanitation practices. The role collaborates closely with hospitality leadership to craft unforgettable moments for guests, resolve concerns, troubleshoot equipment challenges, and support operational excellence throughout the workplace.

Requirements

Skills

  • High school diploma or equivalency certificate
  • 4+ years of food service experience in a customer service role
  • 2+ years of leadership experience
  • 7+ years of food service experience in a customer service role
  • Self-motivated and takes initiative in a dynamic, fast-paced environment
  • Previous work experience in a high-volume output environment
  • Previous work experience in team settings
  • Advanced understanding of food safety and sanitation practices
  • Basic computer skills (Microsoft Office primarily)
  • Advanced knowledge of allergen identification and dietary restrictions
  • Willingness to participate in internal leadership and development training
  • Ability to carry large, heavy items unassisted such as large packages, dishes in tubs, or trays (up to 45 lbs. unassisted)
  • Willingness to work all shifts and available for overtime and weekends as needed
  • Valid driver's license
  • U.S. citizenship or eligible for U.S. government export regulations (ITAR requirements)

Responsibilities

  • Execute services and catering/event requests, following detailed schedules and timelines, ensuring absolute guest satisfaction
  • Support the setup, execution, and breakdown of services/events, including workstations, surrounding areas, dining, work, and storage spaces; ensuring safety and organization
  • Collaborate with a team to meet time and quality standards set by leadership while working with urgency
  • Assist in organization, cleaning, and maintenance of departmental tools, equipment, and food service areas
  • Complete daily record keeping, tasks, and opening/closing checklists
  • Interact professionally with guests, supervisors, and co-workers
  • Engage with guests through strong customer service, clearly communicating operational expectations, anticipating their needs, and exceeding expectations
  • Maintain proper safety guidelines and food safety/sanitation practices
  • Participate in the training of all Hospitality roles and responsibilities, filling in for roles as needed

Technologies

Microsoft Office

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