Operations Project Analyst na Descartes Underwriting

Descartes Underwriting is seeking an Operations Project Analyst to join our Operations Team. You will report to the Operations Programs - Team Manager and you will be a key contributor of the deployment of Operations’ team projects. Our Operations Team underpins every aspect of Descartes Underwriting and Descartes Insurance activity, ensuring that our business processes run smoothly and efficiently from lead generation all the way to accounting flows and claims payments. The Operating Platform Team focuses on Salesforce, delivering tools and support to business teams. Their goal is to optimize and automate processes, leading to more scalable daily operations. Joining us means getting hands‑on experience with impactful projects, collaborating across departments, and being part of a team that’s always looking for ways to improve and innovate. You will be in close and effective cooperation with all business units and play a vital role in the following activities: Project Support - Design the technical solutions of projects in coherence with existing data model and processes; Lead the technical execution and monitoring of projects related to the Operating platform (notably including Salesforce and the other tools supported by the Operations Project Team); Contribute to the configuration and customization of Salesforce components (including objects, fields, flows, and automation rules), and the related tools to adjust to our growing business. For instance, ensure that Salesforce can support booking of all new products (such as our new credit product); Support user acceptance testing (UAT) and the deployment of new Salesforce features and functionalities; Provide initial user support and contribute to the creation of training materials. Development and data model - Adhere to development, deployment and maintenance best practices; Contribute and comment design document before starting project impacting data model or API with other development team; Be the technical referent of the team. Data Analysis and Reporting - Develop and maintain reports and dashboards in Salesforce and potentially other BI tools to provide stakeholders with key operational metrics that drive informed decision‑making and improve efficiency; Ensure data accuracy and integrity across all platforms; Support the development of data quality monitoring and improvement initiatives. Documentation - Create and maintain clear and concise technical tools documentation. ABOUT YOU EXPERIENCE & QUALIFICATIONS - Graduated from a Business or Engineering school; At least 4 years of experience in SalesForce platform development or administration. SKILLS Technical skills - Proficiency in Salesforce data structures and objects (e.g., Accounts, Opportunities, Leads, Contacts); Strong proficiency in Salesforce automation tools (esp. Flow builder); Experience with Salesforce reporting and dashboards; Familiarity with Salesforce APIs and data loader is a plus; Experience with Apex is a plus; Experience with data manipulation and querying using SQL is a plus; Experience in a complex business environment (e.g. Insurance, Bank) is a plus. Soft Skills - Strong analytical and problem‑solving skills; Excellent communication skills (written, spoken); Proficiency in English is required (written, spoken); Fluency in French is a plus. MINDSET - Curiosity and eagerness to learn more about the insurance industry; Results oriented, high energy, with the ability to work in a dynamic and multi‑cultural environment; Excellent team player with an entrepreneurial mindset and value of diversity; Strong desire to learn and commitment to the organization’s mission. WHY JOIN DESCARTES UNDERWRITING? - Opportunity to work and learn with teams from the most prestigious schools and research labs in the world, allowing you to progress towards technical excellence; Commitment from Descartes to its staff of continued learning and development (think annual seminars, training etc.); Work in a collaborative & professional environment; Be part of an international team, passionate about diversity; Join a company with a true purpose – help us help our clients be more resilient towards climate risks; A competitive salary, bonus and benefits; You can benefit from punctual home office days. At Descartes Underwriting, we cherish the value of diversity whatever it may be. We are committed to fighting against all forms of discrimination and for equal opportunities. We foster an inclusive work environment that respects all differences.