Incident Response Manager, Enforcement at Anthropic

Hybrid - San Francisco, CA | New York City, NY | Washington, DC

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The Incident Response Manager, Enforcement will lead the Safeguards team’s on‑call program, automate operational processes, and coordinate cross‑functional escalations across policy, legal, product, and communications. The role requires managing high‑stakes incidents, building and maintaining runbooks, and driving continuous improvement of rapid‑response tooling and reporting.

Salary

USD 310,000 - 375,000

Requirements

Skills

  • Background in trust and safety operations, incident response, escalations management, program management, or a closely related operational role at a technology company
  • Experience leading programs with meaningful cross‑functional surface area and comfort being the person others look to during an escalation
  • Ability to absorb a lot of information quickly and communicate clearly and concisely in writing and verbally during high‑stakes moments
  • Experience coordinating with law enforcement, regulatory bodies, or other external compliance stakeholders
  • Comfort making judgment calls with incomplete information and knowing when to elevate
  • Ability to manage multiple concurrent workstreams without losing track of details
  • Availability to support team on‑call and weekend coverage when assigned
  • Experience building or materially improving automation in an operations context (routing, triage, auto‑assignment, ticket enrichment)
  • Familiarity with regulatory reporting obligations in trust and safety (NCMEC, EU DSA, or similar frameworks)
  • Proficiency with data tools (SQL, dashboards, spreadsheets) sufficient to build and maintain reporting workflows
  • Bachelor’s degree or equivalent combination of education, training, and/or experience

Responsibilities

  • Own the Enforcement On‑Call program end‑to‑end: rotations, coverage models, and escalation paths
  • Establish and maintain on‑call documentation, runbooks, and SOPs
  • Triage tooling issues affecting on‑call operations and drive them to resolution with engineering partners
  • Report on inbound volume, response metrics, trend lines, and staffing needs to inform long‑term investment
  • Serve as the primary point of contact for sensitive enforcement escalations requiring cross‑functional coordination across Policy, Legal, Safeguards, Product, and Comms
  • Absorb information from multiple inputs quickly, frame decisions, and communicate clear updates, recommendations, and trade‑offs to operational and executive audiences
  • Drive processes that keep teams aligned and moving during fast‑changing situations, including sensitive investigations, product mitigations, and coordinated responses
  • Manage escalation pathways to law enforcement and NCMEC based on established referral criteria, and track referral volume and trends over time
  • Identify repetitive operational work and partner with engineering to automate it
  • Expand and mature the rapid response toolkit through investment in new tools, playbook development, and team adoption
  • Build dashboards and reporting that give the team and leadership a clear view of enforcement operational health
  • Continuously improve documentation, quality, and consistency as the program scales

Technologies

SQLdashboardsspreadsheetsautomation

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