IT Services Technician at xAI

On-site - Palo Alto, CA, United States

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IT Services Technician role at xAI in Palo Alto, CA, responsible for first‑line technical support, troubleshooting, user assistance, ticket logging, escalation, knowledge base maintenance, routine maintenance, onboarding, and adherence to company IT policies. The position supports an off‑hours schedule from 2‑11 pm on site at HQ.

Salary

USD 90,000 - 110,000

Requirements

Skills

  • High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred
  • 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply)
  • Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications
  • Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP)
  • Strong communication and customer service skills to assist non-technical users effectively
  • Ability to prioritize tasks and manage time efficiently in a fast‑paced environment
  • CompTIA A+, Network+, or similar certifications are a plus but not required
  • Ability to work after hours and graveyard shifts

Responsibilities

  • Provide first‑line technical support via phone, email, or in‑person for hardware, software, and network‑related issues
  • Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions
  • Assist users with software installations, account setups, and password resets
  • Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation
  • Escalate unresolved issues to Level 2 or specialized teams with detailed documentation
  • Maintain and update IT knowledge base articles and self‑service wikis for common issues
  • Perform routine maintenance tasks such as software updates and system backups as directed
  • Assist with onboarding new employees, including setting up workstations and accounts
  • Adhere to company IT policies, procedures, and security protocols
  • Provide new hire onboarding and off‑boarding service support

Technologies

ServiceNowJiraZendeskActive DirectoryWindowsmacOSMicrosoft Office SuiteTCP/IPDNSDHCP

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