ITSupport Engineer (Backfill) at H-Tech Supports

Limerick, County Limerick

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Job Summary: The IT Support Engineer L1 is the first point of contact for end-users experiencing technical issues. This role involves troubleshooting hardware, software, and network-related problems, escalating more complex issues when necessary, and ensuring smooth day-to-day IT operations.

Key Responsibilities:

  • Act as the first point of contact for IT support requests via phone, email, ticketing system, or in person.
  • Diagnose and troubleshoot basic hardware and software issues on desktops, laptops, printers, and mobile devices.
  • Support installation, configuration, and maintenance of operating systems and applications (Windows, macOS, etc.).
  • Provide basic network troubleshooting (LAN, Wi-Fi, VPN connectivity).
  • Assist with user account creation, password resets, and permissions management in Active Directory / Microsoft 365.
  • Install and update antivirus and security software.
  • Escalate unresolved issues to Level 2/Level 3 engineers and follow up on resolution.
  • Maintain IT inventory records and ensure proper documentation of incidents and solutions.
  • Support video conferencing tools, projectors, and meeting room technology.
  • Ensure compliance with IT policies, procedures, and security guidelines.

Requirements: Education & Experience:

  • Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
  • 0–2 years of experience in IT support, helpdesk, or a similar role.
  • Basic knowledge of computer hardware, operating systems, and networking.

Skills & Competencies:

  • Strong problem-solving and analytical skills.
  • Excellent communication and customer service skills.
  • Ability to work under pressure and manage multiple tasks.
  • Basic understanding of ITIL processes (Incident, Request, Escalation).

Technical Knowledge (Preferred):

  • Windows & macOS troubleshooting
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Basic networking (TCP/IP, DNS, DHCP)
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk)

Job Type: Part‑time

Application question(s):

  • Are you available for backfill role, with 1 year commitment?
  • Can you join us immediately?

Language:

  • English (required)

Work authorisation:

  • Ireland (required)

Location:

  • Limerick, County Limerick (required)

Requirements

Education

  • Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field

Experience

  • 0-2 years of experience in IT support, helpdesk, or similar role

Skills

  • Strong problem-solving and analytical skills
  • Excellent communication and customer service skills
  • Ability to work under pressure and manage multiple tasks
  • Basic understanding of ITIL processes
  • Basic knowledge of computer hardware, operating systems, and networking

Languages

  • English

Responsibilities

  • Act as the first point of contact for IT support requests via phone, email, ticketing system, or in person.
  • Diagnose and troubleshoot basic hardware and software issues on desktops, laptops, printers, and mobile devices.
  • Support installation, configuration, and maintenance of operating systems and applications (Windows, macOS, etc.).
  • Provide basic network troubleshooting (LAN, Wi-Fi, VPN connectivity).
  • Assist with user account creation, password resets, and permissions management in Active Directory / Microsoft 365.
  • Install and update antivirus and security software.
  • Escalate unresolved issues to Level 2/Level 3 engineers and follow up on resolution.
  • Maintain IT inventory records and ensure proper documentation of incidents and solutions.
  • Support video conferencing tools, projectors, and meeting room technology.
  • Ensure compliance with IT policies, procedures, and security guidelines.

Technologies

WindowsmacOSMicrosoft 365Active DirectoryVPNLANWi-FiServiceNowJiraZendeskAntivirus softwareTCP/IPDNSDHCP

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