Technical Account Manager na Uber

Presencial - Sao Paulo, Brazil

Technical Account Manager (TAM) role involves drawing on customer-facing skills and technical acumen to help customers adopt Uber for Business products. Responsibilities include leading successful adoption of Uber for Business at leading organizations, guiding them through strategic and technical aspects of integration, managing technical relationships with Enterprise and Mid-Market partners, engaging with stakeholders at executive level, collaborating with cross-functional teams, and ensuring customer success through technical support. The role requires program and project management, relationship management, and deep technical knowledge of APIs, middleware, SDKs, and SFTP.

Requirements

Education

Engineering/CS/Mathematics degree or equivalent practical experience

Experience

3 years of experience leading and implementing partner technology integrations
3 years of actively engaging with strategic partners
Experience managing senior executive stakeholder relationships

Skills

API
middleware
SDK
SFTP
project management
program management
communication
presentation
team player
leadership
detail-oriented
adaptability

Languages

Portuguese
English

Responsibilities

Work with deal makers and various cross-functional teams such as product, engineering, marketing, operations, legal, etc., to manage key technical relationships with business partners' engineering and product teams to drive maximum value through the partnership
Partner with BD and Sales teams to sell-in and onboard partners to new products and solutions
Own the plan and delivery of technology integration engagements with business partners by project managing resourcing, timelines, and dependencies with key stakeholders' input
Work closely with business partners to successfully launch new technology integrations to win new accounts and grow existing accounts
Be the technical point of contact for a group of businesses mapping up to the CTO level and navigate internal processes to provide the best outcome for clients and our markets
Lead relationship management with prioritized ecosystem partners and vendors such as service providers, system integrators, technical consulting partners, and other 3rd-parties
Assist with the rollout of new Business API products and features
Collect product feedback from partners and work with Product and Eng teams to prioritize feature requests
Plan for customer events and launches, partnering with Support Engineering and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and support to guide issues/escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate U4B adoption.

Technologies

APImiddlewareSDKSFTP

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