Delivery Station Customer Service Associate na Amazon

Presencial - São Paulo, BA

Candidatar-se

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands‑on support at the station to ensure our customers receive their packages on time, as promised. 100% in person on São Paulo, BA. This role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders—it’s about ensuring we put smiles on customers' faces. This is an on-site position with a 5x2 schedule, including weekends and holidays.

Requirements

Education

  • High School or equivalent diploma
  • Bachelor Degree or equivalent work‑related experience

Experience

  • Previous experience in Customer Service
  • Experience with Windows Operating Systems and Microsoft Outlook

Skills

  • Customer communication
  • Empathy
  • Problem solving
  • Decision making
  • Verbal and written communication
  • Performance metrics understanding

Languages

  • English - advanced

Responsibilities

  • Communicating with customers directly in person, as well as via phone and email.
  • Empathizing with and prioritizing customer needs.
  • Upholding company values and treating every customer with respect.
  • Resolving issues and setting appropriate expectations with customers.
  • Clearly understanding and responding appropriately to customer concerns.
  • Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries.
  • Approaching problems logically and with good judgment to ensure the best customer outcome.
  • Making quick and effective decisions on behalf of the customer.

Technologies

Windows Operating SystemsMicrosoft Outlook

Descubra se seu currículo está pronto para esta vaga

Veja como nossa IA pode otimizar seu currículo e aumentar suas chances de conseguir esta posição.