Anthropic is hiring a Product Operations Manager – Feedback Loops to own and continuously improve how customer signal flows into product and research decisions. The role is horizontal and org‑wide, building a shared operating system for voice of the customer that every product team, surface, and GTM motion plugs into. Responsibilities include owning the customer feedback pipeline, building intake workflows, developing AI‑enabled synthesis pipelines, defining routing, and collaborating with GTM, Customer Success, and Sales to run voice‑of‑customer programs. The position is based in New York City, NY, and San Francisco, CA, and offers a competitive compensation package with benefits such as equity matching, vacation, parental leave, flexible hours, and a collaborative office environment.
Product Operations Manager, Feedback Loops at Anthropic
On-site - New York City, NY; San Francisco, CA
More jobs at AnthropicRequirements
Skills
- 7+ years in product operations, customer insights, voice of the customer programs, or related roles in fast‑paced tech companies
- Personally shipped AI‑enabled processes and systems, including writing prompts, building evals, and iterating LLM workflows
- Owned a customer feedback program end‑to‑end (intake, synthesis, routing, and closing the loop) that product teams used to make decisions
- Operated at earlier‑stage and scaling companies (Series B‑D or equivalent) and shipped v1s in weeks, not quarters
- Operated in horizontal, cross‑org roles and drove adoption through influence rather than mandate
- Comfortable with ambiguity and able to create structure where none existed
- Service‑oriented and obsessed with making it easy for others to do great work
Responsibilities
- Own the organization‑wide customer feedback operating system and pipeline
- Build intake workflows across channels (Slack, Gong, CRM) to ensure a fast, easy submitter experience
- Develop Claude‑powered AI pipelines for tagging, clustering, and summarizing unstructured feedback
- Define routing mechanisms that deliver feedback to the correct product, research, or GTM owners at the right time
- Collaborate with GTM, Customer Success, and Sales to run structured voice‑of‑customer programs and define high‑signal criteria
Technologies
SlackGongCRMClaudeAI‑powered pipelinesLLM workflowsPrompt designEvaluation frameworks
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