Consumer Experience and Design (CX&D) is a global organization within Motorola that employs a user-centered design approach in order to optimize business strategies, build our brand, develop rich experiences, and ensure user satisfaction. Our group is responsible for defining the physical and digital experiences of Motorola's mobile devices, including innovation focused projects, new form factors, and software as a service initiatives. Our research team is responsible for collecting and driving user insight across all key consumer touch points and helping to communicate those insights across product teams and customers. We use this data to help create innovative and responsive experiences that are tightly integrated with our vision of future smartphone design language.
The Product Researcher will apply skills in advanced research methods to the design of various future-facing features and experiences across our products, including innovation and AI projects.
Scope of Responsibilities:
- Design and conduct user research using qualitative and quantitative methods as appropriate, including, but not limited to, rapid and iterative usability and concept testing, participatory design, ethnography, contextual inquiry, surveys, and summative usability studies.
- Further the quality and influence of our research practice as well as Motorola Mobility’s general understanding of consumers to inform future products, software, services and ecosystem design.
- Work collaboratively with Product, Software, Sales, Brand, Marketing, Engineering and Design to identify business questions and research needs throughout the product development process, from concept phase to post-launch.
- Work with the design team to create tangible design solutions and inform prototype development.
- Serve as a primary consultant on regional consumer understanding and behavior to Motorola Mobility’s various leadership, business, technology and marketing teams.