Renewals Leader at Anthropic

Hybrid - San Francisco, CA, United States

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Anthropic is seeking a Renewals Leader to build and scale the function that protects and grows its recurring and committed revenue. The role will own renewals strategy, execution, and forecasting, ensuring exceptional customer outcomes while sustaining durable, predictable revenue as the enterprise base scales. The leader will build playbooks, forecasting rigor, and early‑warning systems, manage a team of Renewals Managers, and serve as a trusted commercial voice with strategic customers. This role is a builder’s position, setting processes, culture, and standards for the function.

Salary

USD 200,000 - 265,000

Requirements

Skills

  • 8–12+ years of experience in SaaS, PaaS, or consumption-led businesses with significant exposure to renewals, retention, sales, or customer success
  • 3–5+ years of people management experience leading renewals, retention, or commercial teams
  • Proven track record of owning and exceeding renewal and retention targets in complex, enterprise deal cycles
  • Excellent forecasting and pipeline management skills with a reliable, evidence-based approach
  • Demonstrated ability to influence cross‑functional stakeholders—Sales, Finance, Deal Desk, and Customer Success—at all levels
  • Strong analytical mindset and comfort using data to drive decisions
  • Direct experience with consumption‑based or usage‑based pricing models
  • Background in data, AI, cloud, or developer‑platform businesses
  • Experience building a renewals or retention function from the ground up, including playbooks, forecasting cadence, and team structure
  • Experience operating across multiple regions and markets
  • Passion for AI and alignment with Anthropic's mission of beneficial AI development

Responsibilities

  • Build and lead the renewals team, hiring, developing, and retaining Renewals Managers, and setting performance standards
  • Own renewal bookings, gross and net retention, on‑time renewal metrics, forecast accuracy, and renewal pipeline health
  • Define the operating model with scalable renewal playbooks, stage definitions, qualification criteria, and operational rigor for consumption‑based revenue
  • Forecast with rigor, delivering accurate weekly and monthly renewal forecasting and reporting grounded in usage data and customer health signals
  • Drive expansion at renewal by partnering with Sales and Customer Success to convert adoption depth into expanded commitments and leading executive‑level renewal conversations for strategic accounts
  • Collaborate across the GTM organization with Sales, Deal Desk, Finance, Strategy & Operations, and Customer Success
  • Lead with an AI‑first mindset, using data, automation, and tooling—including Claude—to optimize renewal processes, monitor KPIs, and continuously raise performance standards

Technologies

Claudedataautomationtooling

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