xAI is seeking a Safety Trainer focused on Monetization to design and deliver training for Ads, payments, fintech products, onboard new hires, develop content, and measure training effectiveness.
Requirements
Skills
Bachelor’s degree in Education, Instructional Design, or related field (or equivalent practical experience)
Experience: Most roles require 3–5+ years in technical training or enablement within a corporate or financial setting
Expertise in designing and scaling agent training programs, including content development
Adult Learning Principles: Proficiency in instructional design models (e.g., ADDIE) and tailoring content for professional learners
Technical Proficiency: Experience with Learning Management Systems (LMS), CRM tools, and content authoring software like Articulate 360 or Adobe Captivate. Strong data analytics skills to determine learning requirements
Excellent project and program management capabilities with a track record of cross-functional collaboration
Experience leveraging AI tools and technologies to enhance training management and operational efficiency
Track record of building cross-functional safety training programs in partnership with Customer Support, Ads & payments stakeholders, using role-plays and metrics to close skill gaps and strengthen platform trust/safety
Demonstrated ability to collect, analyze, and visualize complex data to inform strategic decisions
Proficiency with BI and dashboard tools (e.g., SQL, Dremel, Looker/Data Studio, Tableau) to craft data-driven narratives
Familiarity with AI-powered analytics and automation platforms for quality improvement and operational optimization
Ability to own the end-to-end maintenance of internal and external knowledge bases, including creating new articles, updating existing content, archiving outdated information, and optimizing structure for better searchability and user experience
Certified Professional in Talent Development (CPTD), Training Industry Certified Professional in Training Management (CPTM) or similar certification
Responsibilities
Training Design & Delivery: Create and facilitate high-impact learning experiences—including live virtual sessions, in-person workshops, and asynchronous e-learning—focused on Ads, payment systems, fintech products
Onboarding & Enablement: Lead the end-to-end onboarding for new hires, (including Customer service agents, Ad Operations & Payments) equipping them with the technical and soft skills needed for Ads, Payments & fintech landscape
Content Development: Design and maintain updated instructional materials, such as user manuals, job aids, and knowledge base content
Performance Metrics: Assess training effectiveness using data-driven metrics, such as adoption rates and assessment scores, to identify skill gaps and refine programs
Technologies
Learning Management SystemsCRM toolsArticulate 360Adobe CaptivateAI tools and technologiesSQLDremelLookerData StudioTableau
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