Sales Solution Engineer at VTEX

Hybrid - Mexico City

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The Sales Solution Engineer supports the VTEX Sales team by leveraging technical and multifunctional skills. The role involves collaborating with development and professional services teams, highlighting business benefits to prospective customers, defining project scopes, creating technical proposals, and ensuring scalability in solutions. This position works hybrid, attending the office in Mexico City four days a week and remotely on Friday.

Requirements

Skills

  • 5+ years of experience at Solution Engineer/Pre-sales Engineer/Customer Success or similar roles
  • Proven experience managing enterprise-level customer accounts
  • Experience in developing working relationships across all levels of management
  • Can work multi-functionally with colleagues and managers
  • Translate complexity into action plans and communications
  • Excellent communication and presentation skills
  • Translate customers' needs into business and architectural solutions
  • Tech & math mindset
  • Fluent in English (written & speaking)
  • Deep knowledge of technologies such as HTML, XML, JavaScript, CSS, React, GraphQL, Node
  • Leveraging AI and automation to optimize core pre-sales processes

Responsibilities

  • Collaborate with the Sales team to provide in-depth technical expertise during pre-sales engagements, ensuring customer confidence in VTEX solutions
  • Work closely with VTEX strategic partners to develop tailored proposals for leads
  • Develop tailored architectural and business solutions that align with customer needs and VTEX platform capabilities
  • Prepare detailed project scopes, technical proposals, and pricing structures to support the sales strategy
  • Advise customers on platform integration models and best practices, ensuring seamless technical implementations
  • Work closely with internal teams, including Professional Services, Sales and Development, to refine solutions and maintain a robust understanding of the platform
  • Act as a bridge between prospective clients and internal teams, translating client needs into actionable development plans
  • Identify and propose scalable solutions that address customer growth needs while aligning with VTEX capabilities
  • Simplify complex technical challenges into actionable strategies for both customers, partners and internal teams
  • Educate internal stakeholders and customers on VTEX platform features and technical capabilities (Be the owner of the demos)
  • Monitor the success of proposed solutions, providing feedback and adjustments as needed to ensure customer satisfaction and long-term engagement

Technologies

HTMLXMLJavaScriptCSSReactGraphQLNode

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