Senior Data Center Operations Technician at xAI

On-site - Memphis, TN; Southaven, MS

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xAI is a small, highly motivated team focused on engineering excellence. As a Datacenter Operations Technician at xAI, you will be responsible for the health of our server and network infrastructure for Data Centers and Global Points of Presence, ensuring key metrics such as mean time to detect (MTTD) and mean time to repair (MTTR) are met. You will handle troubleshooting, monitoring, rack and stack tasks, inventory management, fiber and power cabling, ticket resolution via Jira, documentation, decommissioning, vendor returns, spare parts inventory, and network design within our data centers. The role requires a high school diploma, over five years of hands‑on experience with server, storage, compute, and network hardware, as well as inventory and maintenance expertise.

Requirements

Skills

  • High school diploma or equivalency certificate
  • 5+ years of experience working with server, storage, compute and network hardware
  • 5+ years of experience troubleshooting and repairing servers and networking infrastructure
  • 5+ years of experience in Inventory Management, and ordering, receiving and shipping server and network equipment
  • Position is subject to pre-employment drug and random drug and alcohol testing
  • Position is subject to pre-employment and annual post employment background checks
  • Basic troubleshooting and debugging
  • Bash or other scripting
  • Experience being on-call and ability to respond to critical events as needed
  • Experience leading Data Center Infrastructure projects
  • Curious to always learn new things within the Data Center World
  • Excellent prioritization and time management skills
  • Able to work in a fast paced environment
  • Detail Oriented
  • Oracle Experience
  • Inventory Management
  • 4+ years of experience in Structured Cabling Copper/Fiber
  • 4+ years of experience in Power and Cooling concepts inside the data center

Responsibilities

  • Report to the job site during initial construction and report back to the engineering team as required.
  • Performing troubleshooting and monitoring of the servers and network in our data centers and global points of presence.
  • Rack and stack of data center network equipment.
  • Maintain Warehouse inventory and asset management using our internal application.
  • Labeling and troubleshooting for fiber/optics cables.
  • Power supply cabling, installation, troubleshooting and repair.
  • Installation of racks, servers and switches; this includes staging racks in place, cabling, power up and handoff of hardware to the provisioning team for customer capacity allocation.
  • Manage, response and resolution of data center operations tickets used cross functionally within xAI via Jira.
  • Create and Maintain documentation of tasks and standard operating procedures.
  • Receipt and Decommissioning of data center hardware.
  • Vendor returns for infrastructure under and out of warranty.
  • Manage spare parts inventory within the data center.
  • Define, design, and implement network layouts and solutions within our data centers.

Technologies

LinuxBashJiraNetwork cablingFiber optic cablesServer hardwareStorage hardwareCompute hardwareNetwork infrastructurePower supply cabling

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